As a leading cryptocurrency exchange, Binance leverages advanced technology and best industry practices to keep your assets secure and ensure an efficient recovery process. If your deposited funds haven’t arrived in your Binance account, you can apply for self-service recovery to retrieve them. A dedicated team will meticulously examine each application to assess the feasibility of recovery.
1. What transactions are eligible for self-service recovery?
The transaction is depositing into your account
The transaction is marked as "confirmed/success" on the blockchain
- If the transaction is marked as “confirmed/success”, click here to check the transaction status with your TxID/TxHash.
- Check the transaction status via the relevant withdrawal platform to see if it shows “completed/arrived”. If it shows as “unconfirmed” or “failed”, please contact the relevant platform for further assistance.
The transaction doesn’t contain a tag or memo
The transaction meets the conditions stated in the BNB Pioneer Burn Program
2. What transactions are ineligible for self-service recovery?
- Withdrawal transactions - If you entered the wrong withdrawal address and your funds have already been withdrawn from your Binance account, we are unable to assist you.
- You are the sender (i.e., you deposited funds to another user’s account, and it hasn’t arrived);
- The deposit address is a contract address not supported by the BNB Pioneer Burn Program;
- You are applying on behalf of others.
3. How to use self-service recovery?
- Coin
- Deposit Network/Address
- Deposit Amount
- Please enter the deposited amount accurately;
- We support up to 8 decimal places. You can leave out the decimals after that;
- Please remove all separators.
Frequently Asked Questions
1. Why does the system say my deposit network/address is incorrect?
- You’re trying to retrieve a withdrawal transaction;
- You’re the sender of this transaction (i.e., you deposited funds to another user’s account and it hasn’t arrived);
- Your deposit address is a contract address, which is not supported by the BNB Pioneer Burn Program;
- You’re applying on behalf of others.
2. Is there a fee for retrieving my funds?
- An overview of potential scenarios for incorrect deposits;
- The projected wait time for recovering your funds;
- The expected fees for retrieval;
- The outcome you can anticipate upon resolution (refund or credit).
Types of Deposit Retrieval | ETA* (actual completion time may be longer) | Fee* | Refund/Credit |
Deposit without or wrong MEMO | 2 - 3 working days | Network withdrawal fee | Refund |
Deposit old/delisted tokens | 5 working days | Network withdrawal fee | Refund |
Deposit not credited | 7 working days | Free | Credit |
Deposit to hot wallet | 5 working days | Free | Refund |
Smart retrieval | 14 working days | 5 USDT | Refund |
Deposit unlisted tokens on supported networks | 30 working days | 200 USDT | Refund |
Deposit unlisted tokens on unsupported EVM networks | 30 working days | 200 USDT | Refund |
BNB Pioneer Burn | 30 working days | 200 USDT | Refund |
Cross address deposit | 30 working days | 500 USDT | Refund/Credit |
3. Why is my application rejected?
- You entered the wrong TxID/TxHash or address. If your TxID/TxHash and address do not match, we cannot check the transaction on the blockchain. Therefore, we strongly suggest you directly copy and paste the TxID/TxHash and address instead of entering it manually.
- The deposit amount you entered does not match the blockchain record.
- The transaction you are trying to retrieve has already arrived before or during the retrieval process. Please do not submit your application again. You should also check whether the deposit has arrived before you apply.
- Your transaction hasn’t been confirmed or cannot be found on the blockchain. Please make sure that the transaction status is “confirmed/success” and that you can view the complete transaction details on the blockchain explorer.
- The transaction amount is shown as “0” on the blockchain. We cannot assist you with this situation.
- The transaction you are trying to submit is not related to deposit retrieval (i.e., withdrawals-, fiat-, or account-related).
- You deposited tokens to a contract address, but the token, contract address, or deposit value do not meet the conditions stated in the BNB Pioneer Burn Program.