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Crypto Deposit/Withdrawal
Crypto Deposit
Guidance for Self Service of Forgot/Wrong tag for Deposit
Binance
2020-09-17 09:53
Should you encountered the deposit issue of not putting in tag or putting in wrong tag, you may choose “Forgot/wrong tag for deposit” when consulting online chat and get the accessing link for self service: https://www.binance.com/en/my/wallet/recovery/form/d
The page will turn to “Asset Recovery Application” automatically after logging in the account.
Firstly, please choose the type of external wallet of the deposit, Personal wallet (e.g. MEW) or Platform wallet (e.g. Coinbase):
Note: please choose the correct wallet type, which could affect the final handling result.
If personal wallet is chosen:
1. Please choose fill in “Source address” and click Next.
Source address refers to the address from which the deposit comes (non-Binance address).
Explanation: normally there are two addresses for a successful transaction in blockchain——source address and destination address; please ensure fill in source address rather than destination address.
2. Put in concrete deposit information, including TxHash, deposited coins and amount,and then click Next.
Please fill in the TxID without blockchain explorer URL (eg.9db0c4bcab79f1681726d9200c5411b0). If you cannot find the corresponding TxID on the withdrawal wallet, it is advised to contact the customer service of the withdrawal wallet.
3. Confirm information and then click the Submit application button.
Notes: Considering the time and effort involved in manual retrieval, we will require a processing fee. The processing fee should be 5*current Withdrawal Fee of the exact token and it will be deducted directly from the current deposit funds, detailed fees for each token : https://www.binance.com/en/fee/deposit.
If platform wallet is chosen:
1. Please fill in “Transfer platform name” and click Next.
2. Enter detailed deposit information, including TxHash, deposited coin and amount, the required verification video, and then click Next.
Notes:
Please fill in the TxID without blockchain explorer URL (eg.9db0c4bcab79f1681726d9200c5411b0). If you cannot find the corresponding TxID on the withdrawal platform, it is advised to contact the customer service of the withdrawal platform.
About the verification video, to ensure its authenticity, please do not use video recording softwares. Contents in the video should include:
a. The entire process of logging in to the platform wallet
b. Website of the platform from which the deposit was transferred out
c. The related withdrawal record in that platform (TxID, coins, amount and date)
3. Confirm information and then click the Submit application button.
Notes: Considering the time and effort involved in manual retrieval, we will require a processing fee. The processing fee should be 5*current Withdrawal Fee of the exact token and it will be deducted directly from the current deposit funds, detailed fees for each token : https://www.binance.com/en/fee/deposit.

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