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Crypto Deposit/Withdrawal
Crypto Deposit
Guide for Self-Service When Entered Wrong tag/Forgot tag for Deposit
Binance
2020-09-17 09:53
Should you encounter the deposit issue of not entering a tag or putting in the wrong tag, you may choose “Forgot/wrong tag for deposit” when consulting online chat and get the link for self-service: https://www.binance.com/en/my/wallet/recovery/form/d
The page will turn to “Asset Recovery Application” automatically after logging in to the account.
Firstly, please choose the type of external wallet of the deposit, Personal wallet (e.g. MEW) or Platform wallet (e.g. Coinbase):
Note: please choose the correct wallet type, which could affect the final handling result.
If Personal wallet is chosen:
1. Please fill in “Source address” and click Next.
Source address refers to the address where the deposit came from (non-Binance address).
Normally, there are two addresses for a successful transaction in a blockchain——source address and destination address. Please ensure that you fill in the source address rather than the destination address.
2. Enter the deposit information, including TxHash, deposited coins, amount, and click Next.
Please fill in the TxID without a blockchain explorer URL (eg.9db0c4bcab79f1681726d9200c5411b0). If you cannot find the corresponding TxID on the withdrawal wallet, it is advised to contact the customer service of the withdrawal wallet.
3. Confirm the information and click the Submit application button.
Note: Considering the time and effort involved in manual retrieval, we will require a processing fee. The processing fee should be 5*current Withdrawal Fee of the exact token and it will be deducted directly from the deposited funds. Detailed fees for each token: https://www.binance.com/en/fee/deposit.
If platform wallet is chosen:
1. Please fill in “Transfer platform name” and click Next.
2. Enter detailed deposit information, including TxHash, deposited coin, amount, the required verification video, and then click Next.

Please fill in the TxID without blockchain explorer URL (eg.9db0c4bcab79f1681726d9200c5411b0). If you cannot find the corresponding TxID on the withdrawal platform, it is advised to contact the customer service of the withdrawal platform.
To ensure the verification video's authenticity, please do not use video recording software. Contents in the video should include:
a. The entire process of logging in to the platform wallet
b. Website of the platform from which the deposit was transferred out
c. The related withdrawal record in that platform (TxID, coins, amount, and date)
3. Confirm the information and click the Submit application button.
Note: Considering the time and effort involved in manual retrieval, we will require a processing fee. The processing fee should be 5*current Withdrawal Fee of the exact token and it will be deducted directly from the deposited funds. Detailed fees for each token: https://www.binance.com/en/fee/deposit.
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