redenvelope

Need Help Bianance Square Live Red Envelope Issue
Hi Bianance Team,
My Case ID: #164494034.
I have contacted Bianance Support multiple times, but my issue is still unresolved.
Whenever I try to claim a Red Envelope in Bianance Square Live, I receive the message:
"Your account is not eligible to claim this red envelope at this time as per the activity's terms."
My account is verified, and I would appreciate it if the Bianance Square team could review my account and help resolve this issue.
Has anyone else experienced the same problem?
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