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How to Lift My Binance P2P Account Suspension

How to Lift My Binance P2P Account Suspension

2023-05-19 10:30
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Frequently Asked Questions
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Binance P2P has introduced a Self Service Appeal function to help you remove suspensions on your P2P account. Before requesting the removal of your suspension, please review the "VI. Abnormal Trading Behaviors and Measures to Handle Them" section in the P2P User Transaction Policy to prevent future account suspensions.

I. How to lift my Binance P2P account suspension due to 3 - 5 times order cancellation?

Log in to your Binance account and go to the P2P Suspension Lift Application page. Enter the order details and supporting documents and click [Submit].
For more details on the required documents, please refer to step 5 on this FAQ.

II. How to lift my Binance P2P account suspension due to other reasons?

1. Log in to your Binance account, and go to [Trade] - [P2P].
2. Click [P2P User Center].
3. Go to the [Restrictions Removal Center] tab to see your ongoing suspensions.
3.1. If there is no suspension on your account, it will show as [No restrictions found].
3.2. If your account is restricted, the system will show:
  • Suspended function(s);
  • Reason(s);
  • Specific case ID(s);
  • Effective suspension time;
  • Status.
3.3. In case your account is under restriction and the system does not display any restriction or option to submit an appeal, please contact Binance Support.
4. Click [Submit appeal] next to the suspended function to file an appeal.
Please note that if your suspension reason isn't supported by the Self Service Appeal function, the status will display [Appeal unavailable]. You’ll automatically be redirected to Binance Support for further assistance.
5. Fill in all required fields and click [Submit].
  • Depending on the suspension reason, you’ll be required to submit different documents to validate.
  • Enter a detailed description as to why you’re requesting for a suspension to be lifted.
You can find more information about what to submit for each required document below:
You need to record a identity verification video following the guidelines below:
1. You need to appear in the video. Hold the information page of the ID document you used to verify your Binance account.
2. Say the following statement: “I am (full name), I trade (cryptocurrency name). I guarantee that the source of funds is legal, and that any information or materials submitted is true, legal, and complete. Cryptocurrency or fiat money is not used for any illegal purpose. I bear legal responsibility for my actions."
Important notes:
  • Do not use any video editing tools (e.g., Tiktok, DeepFace, Synthesia...) for your statement video.
  • File size cannot exceed 30 MB;
  • Supported file formats include mp4, mov, and rmvb.
Provide an order number relevant to this application. You can add up to 10 orders.
Notes:
  • This field is optional. You’re encouraged to fill in the relevant orders for Binance to better validate the case.
  • Self Service Appeal only works with orders within the last 6 months. For orders older than 6 months, please contact Binance Support.
Your video must include all the requirements below:
  • Open Google Play/App store and search for your banking/payment app. Access the app from the store.
  • Show your login process (hide the password) and the payment transaction details with the seller.
  • Make sure the date, time, account details of sender, and receiver are displayed.
  • The video must be recorded using another device.
  • Do not edit your video or use screen recordings.
  • The video must have a bright and moving background.
Please note that:
  • You cannot submit more than 20 files.
  • File size cannot exceed 30 MB.
  • Supported file formats include .jpg, .jpeg, .png, .mp4, .mov, and .rmvb.
1. Select [Full Bank Card Number] or [First 6 and Last 4 Digits] and enter your bank card number.
2. Upload your bank statement within the most recent 3 months by selecting [Bank Transaction Statement] or [Online Banking Screenshots].
2.1. If you choose to upload a bank statement:
Click [Upload file] on the [Bank Transaction Statement] tab to upload a bank statement from the last 3 months. The statement must include your name, card number, and previous Binance transactions.
2.2. If you choose to upload a screenshot of your latest bank account transactions:
  • Click [Upload file] on the [Online Banking Screenshots] tab to upload transaction screenshots with your name and card number (can be separated into two screenshots).
  • Please ensure that screenshots include transaction details of successful deposits to Binance within the last 3 months. If you have no successful deposits, please provide screenshots of failed deposits.
Please note:
  • The image must include both your full name and first 6 and last 4 digits of your card number. Missing information may result in the appeal being rejected.
  • If your card's statement doesn’t have the card number on it, please provide a photo of your bank card that includes your full name and the first 6 and last 4 digits of your card number.
  • To protect your card, please do not show your full card number and CVV when uploading appeal verification documents.
  • You cannot upload more than 8 files.
  • Individual file sizes cannot exceed 10 MB.
  • Supported file formats include PDF, JPG, JPEG, and PNG.
Click [Upload file] to add supporting documents that will help Customer Support with reviewing your appeal application (e.g., chat record, payment receipt, ad price history, time of receiving the payment screenshot, etc.).
Please note that:
  • You cannot upload more than 20 files.
  • File size cannot exceed 30 MB.
  • Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.
6. You have successfully submitted the appeal. Please wait patiently. Binance will review your application within 3 working days, and you will be notified of the result via SMS or email.
Once it has been approved, your account function will resume.

Before opening an appeal to lift your account suspension, please read the section "VI. Abnormal Trading Behaviors and Measures to Handle Them" in the P2P User Transaction Policy to avoid account suspensions in the future. It’s important to note that irrelevant proof or proof that does not meet the requirements will lead the application to a rejection.

I. How to lift my Binance P2P account suspension due to 3 - 5 times order cancellation?

Log in to your Binance app and go to the P2P Suspension Lift Application page. Enter the order details and supporting documents, then tap [Submit].
For more details on the required documents, please refer to step 5 on this FAQ.

II. How to lift my Binance P2P account suspension due to other reasons?

1. Log in to your Binance account and go to [P2P] - [Profile] - [Restrictions Removal Center].
1.1 If there is no suspension on your account, it will show as [No restrictions found].
1.2 If your account is restricted, the system will show:
  • Suspended function(s);
  • Reason(s);
  • Specific case ID(s);
  • Effective suspension time;
  • Status.
2. Tap [Submit appeal] next to the suspended function to file an appeal.
Please note that if your suspension reason isn't supported by the Self Service Appeal function, the status will display [Appeal unavailable]. You’ll automatically be redirected to Binance Support for further assistance.
3. Fill in all required fields and tap [Submit].
  • Depending on the suspension reason, you’ll be required to submit different documents to validate your suspension.
  • Enter a detailed description as to why you’re requesting for a suspension to be lifted.
You can find more information about what to submit for each required document below:
You need to record a identity verification video following the guidelines below:
1. You need to appear in the video. Hold the information page of the ID document you used to verify your Binance account.
2. Say the following statement: “I am (full name), I trade (cryptocurrency name). I guarantee that the source of funds is legal, and that any information or materials submitted is true, legal, and complete. Cryptocurrency or fiat money is not used for any illegal purpose. I bear legal responsibility for my actions."
Important notes:
  • Do not use any video editing tools (e.g., Tiktok, DeepFace, Synthesia...) for your statement video.
  • File size cannot exceed 30 MB;
  • Supported file formats include mp4, mov, and rmvb.
Provide an order number relevant to this application. You can add up to 10 orders.
Notes:
  • This field is optional. You’re encouraged to fill in the relevant orders for Binance to better validate the case.
  • Self Service Appeal only works with orders within the last 6 months. For orders older than 6 months, please contact Binance Support.
Your video must include all the requirements below:
  • Open Google Play/App store and search for your banking/payment app. Access the app from the store.
  • Show your login process (hide the password) and the payment transaction details with the seller.
  • Make sure the date, time, account details of sender, and receiver are displayed.
  • The video must be recorded using another device.
  • Do not edit your video or use screen recordings.
  • The video must have a bright and moving background.
Please note:
  • You cannot submit more than 20 files.
  • File size cannot exceed 30 MB.
  • Supported file formats include .jpg, .jpeg, .png, .mp4, .mov, and .rmvb.
1. Select [Full Bank Card Number] or [First 6 and Last 4 digits] and enter your bank card number.
2. Upload your bank statement within the most recent 3 months by selecting [Bank Transaction Statement] or [Online Banking Screenshots].
2.1. If you choose to upload a bank statement:
Tap [Upload file] on the [Bank Transaction Statement] tab to upload a bank statement from the last 3 months. The statement must include your name, card number, and previous Binance transactions.
2.2. If you choose to upload a screenshot of your latest bank account transactions:
  • Tap [Upload file] on the [Online Banking Screenshots] tab to upload transaction screenshots with your name and card number (can be separated into two screenshots).
  • Please ensure that screenshots include transaction details of successful deposits to Binance within the last 3 months. If you have no successful deposits, please provide screenshots of failed deposits.
Please note:
  • The image must include both your full name and first 6 and last 4 digits of your card number. Missing information may result in the appeal being rejected.
  • If your card's statement doesn’t have the card number on it, please provide a photo of your bank card that includes your full name and the first 6 and last 4 digits of your card number.
  • To protect your card, please do not show your full card number and CVV when uploading appeal verification documents.
  • You cannot upload more than 8 files.
  • Individual file sizes cannot exceed 10 MB.
  • Supported file formats include PDF, JPG, JPEG, and PNG.
Tap [Upload file] to add supporting documents that will help Customer Support with reviewing your appeal application (e.g., chat record, payment receipt, ad price history, time of receiving the payment screenshot, etc.).
Please note that:
  • You cannot upload more than 20 files.
  • File size cannot exceed 30 MB.
  • Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.
6. You have successfully submitted the appeal. Please wait patiently. Binance will review your application within 3 working days, and you will be notified of the result via SMS or email.
Once it has been approved, your account function will resume.

1. Why has the appeal process changed? Previously I could appeal directly in the chat.

Binance is committed to providing all users with transparent trading data, which includes completion rate, average pay/release times, and comments from counterparties. To ensure the accuracy and integrity of this information, we’ve implemented a more standardized procedure for all users.
Binance P2P now has a dedicated team to review all appeals. Consequently, Binance Support agents in the chat no longer have the authority to review or remove statistics or comments. We believe this new process will benefit genuine and honest traders, ensuring they can rely on accurate data while trading.

2. What is the duration for the appeal process?

Binance P2P will typically review an appeal within 3 working days.

3. What is the maximum number of orders I can include in an appeal?

You can submit up to 10 orders within a single appeal. However, if there is an existing appeal under review, you must wait for it to complete before you can submit a new one.

4. Why do I need to submit an appeal? Can't you remove the suspension for me directly?

Binance no longer supports P2P appeal requests on Binance Chat. Instead, a dedicated team will assist you with the appeal and promptly update you via SMS or email.
By asking the users to submit their request via Self Service Appeal, Binance P2P aims to standardize the procedure and ensure data adjustments are made correctly under careful review. Furthermore, you can offer your feedback online here.

5. Why do you ask for proof in the appeal?

By asking for proof, Binance can maintain the integrity of the platform, verify the validity of each claim, and accurately assess the situation. This approach not only protects honest users but also upholds consistent and unbiased standards for everyone. It safeguards the trading experience on Binance P2P and helps provide the best possible assistance within our capabilities, while maintaining trust and fairness among users.

6. What can I do if I cannot provide proof for an appeal?

Providing proof is an essential aspect of the appeal process, and we may not be able to proceed with the appeal without it. Therefore, we encourage you to gather as much relevant evidence as possible and submit them along with the appeal to ensure a fair and efficient resolution.

7. Where can I find the appeal rejection reasons? How can I submit a new appeal?

You can click the link provided in the rejection email or access the same link from your application submission to view the rejection reasons.
To submit a new application, click the [Try Again] button.