Please note that Binance Customer Service representatives will never contact you via private Telegram messages. While Binance Telegram communities are open for discussion, they should never be used to seek customer support. Please also note that there are no Binance CS representatives in any of the official Telegram Binance communities.
Don’t instantly trust anyone claiming to be a “Binance employee” on Telegram. Binance Customer Service representatives will never contact you via Telegram.
You can verify the authenticity of Binance email addresses, usernames, and website links using Binance Verify. To get in touch with Binance Customer Support, please use the Live Chat function on the official Binance website.
Below you’ll find examples of common scams on Telegram.
1. Fake lotteries and giveaways
Scammers may pretend to be from the “Binance Finance” team and ask you to send funds to an unknown wallet address under the guise of a lottery or giveaway. Never send funds to unknown addresses. Keep in mind that authentic lottery and giveaway organizers will never ask for fees prior to distributing any rewards.
Blockchain transactions cannot be reversed once confirmed. You might not be able to recover your funds.
2. Fake P2P trading
Scammers may impersonate “Binance staff” and ask you to trade with them directly via P2P trading. For example, they may ask you to send funds to an unknown wallet address because the Binance website is “not working properly.” However, after you make the transfer, you won’t be able to contact them and your funds may not be recovered.
3. Impersonating official Telegram handles
Scammers may attempt to impersonate official Binance Telegram handles or pretend to be people you know. For example, they might mix upper and lowercase letters in their usernames to make them look similar to legitimate accounts.
Always verify the identity of the other party you are talking to before sharing any personal information.
Binance Customer Service representatives will never contact you via Telegram private messages. If you wish to speak to a Binance Customer Service representative, please use the Live Chat function on the official Binance website.
4. Liquidity mining scams
Scammers may contact you on Telegram offering profitable liquidity mining opportunities. They will typically direct you to a website with fake profit data to convince you to invest. Once you connect your wallet or transfer funds to the website’s wallet, scammers will drain the assets from your account.
For more information on Binance imposter scams, you can refer to our comprehensive guide: Know Your Scam: Protect Yourself From Binance Imposter. Inside, you’ll find an in-depth breakdown of how these scams typically unfold, along with best practice tips to secure your funds.
For more information on general account security, please visit:
- How to Identify Binance Support Impostors on Telegram
- Binance Academy
- Security topics
- Secure Your Binance Account in 7 Simple Steps
- How to Secure Your Cryptocurrency
- 8 Common Bitcoin Scams and How to Avoid Them
- 5 Common Cryptocurrency Scams and How to Avoid Them
- Common Scams on Mobile Devices
- How to Spot Scams in Decentralized Finance (DeFi)
- How to Use a Yubikey on Binance
- General Security Principles
- Binance Blog