You may be asked to submit a video to our Customer Service team showing the related deposit history.
What should I include in the video?
1. Record a video showing yourself signing in to the platform or wallet where you withdrew funds from before depositing them into your Binance account.
2. Find the relevant transaction record.
Please make sure that the withdrawal information is consistent with that in your Binance account.
Important notes:
1. We do not accept deposit confirmation email. You must record a video to show the withdrawal record from the third-party platform (non-Binance account) that corresponds to the deposit record in your Binance Account.
2. Please record all information in one video. Do not record two separate videos for the same type of materials.
3. The video must show the complete login process from the withdrawal platform/wallet. Please cover your passwords and other sensitive information.
4. The video must clearly show the transaction information, including the TxID, date, and amount.
5. Please do not put watermarks on your videos and do not edit your videos.
6. Do not use screen recorder to record your video.
For more information, please refer to this video: