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Crypto Deposit/Withdrawal
Crypto Deposit
Summary of Incorrect Deposit
Binance
2018-01-05 02:56
Missing or wrong TAG:
If you forgot to use a Tag, Memo or payment ID (e.g. BNB, XLM, XRP, etc) or used an incorrect one, then your deposit will not be credited.
Currently, you can apply for recovering your assets via self-service online:
To submit an application: https://www.binance.com/en/my/wallet/recovery/form/d
To check the recovery records: https://www.binance.com/en/my/wallet/recovery/list
Deposit made to incorrect receiving/deposit address or Unlisted token deposited:
Binance generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Binance may, solely at our discretion, assist you in recovering your tokens/coins. Binance has comprehensive procedures to help our users recovering their financial losses. Please be noted that successful token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for speedy assistance:
  • The email address of your Binance account
  • Token name
  • Deposit amount
  • The corresponding TxID
Deposit to an incorrect address which doesn't belong to Binance:
If you have sent your tokens to an incorrect address which does not belong to Binance. We are unable to provide you any further assistance. You are suggested to contact the relevant parties (owner of the address or exchange/platform which the address belongs to).

Have more questions?submit a request
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