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GBP Bank Deposits - Common Issues & Resolutions
2021-04-12 11:04
Before you can deposit GBP funds into your Binance account, your account must be verified. This includes providing basic account information, ID documentation, and a selfie image. Visit here on how to start your account verification process.
Having problems with your GBP Bank Deposit? Here are some common issues and how to resolve them:
1. My GBP Bank Deposit is taking "very long" to process
GBP Bank Deposits via Faster Payments can take a few minutes up to a few hours to process. However, some bank deposits might trigger a “manual review”, which is where the transaction is temporarily put on “hold” until it is fully reviewed by multiple teams before it is processed.
This is required for compliance reasons in order to verify certain bank information and can take up to a few days to review. For most of the time, a “manual review” is triggered by exceeding the daily deposit limits, misspelling the reference code in the bank transfer, having a mismatch in the way your name is spelt or presented (i.e., the middle name is shortened), or even having a similar/exact name with a bad actor/player.
If you believe your Bank Deposit has been flagged for manual review, please contact Live Chat here to speak with our Customer Support team. Please provide a Bank Statement that shows your full name, bank information, and deposit amount as it will help to speed up the process of the manual review.
2. I can’t make a payment due to the "Terms of Services" or "Use Different Payment Method" error messages
If you receive this error message, it means that your account has been flagged by certain risk factors and has been locked until further account verification is provided.
Accounts can be flagged for risk due to many factors: such as being of a certain age which is more vulnerable, having a similar/exact name with a bad actor/player, being from a location that is restricted, or providing ID documentation from a high-risk country.
Please contact Live Chat here to speak with our Customer Support team and provide the following:
  • Documentation to prove your residential address
  • A 3-second Video recording of yourself holding up the documentation
This will help to speed up the reviewing process.
3. I can’t make a payment due to the "Fiat Suspension" error message
If you receive this error message when trying to make any GBP Bank transfers, it means your account has been flagged by certain Fiat risk factors.
These risk factors could be due to conducting an abnormal amount of transactions or a high volume of transactions within a short period of time.
You will need to appeal the suspension here and must provide additional supporting documentation.
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