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P2P Merchant and User Management
Binance P2P Merchant Guidelines
Binance
2020-08-11 08:01
Dear Binance P2P Merchant,
In order to create a fair, secure and reliable trading environment for our users on Binance P2P platform, our merchants need to abide by the following principles:

General Principles

  • Make payment fast, release token fast, and reply to users fast
  • DO NOT cancel orders arbitrarily, do not appeal maliciously
  • Contact users directly before appeal
  • Be responsible for your ads, confirm the price and quantity before publish
  • DO post both BUY and SELL ads, at least for BTC or USDT
  • When you leave or go offline, bring the ads offline first
  • DO NOT include “Binance” in your nickname
  • Be honest, polite, and fair
  • Respect users, other merchants, and Binance staff
  • We do not have any official representatives on all other social media apps or messengers except for Telegram, please be cautious if someone contacts you and claims they are from Binance on other platforms.

Trading Principles

I. Payment and receipt of funds

  1. It’s required that the account holder name of the payment method merchant uses is consistent with the merchant’s real name on Binance. If you find your name is not identical to your ID/Passport, please raise a ticket to the Customer Support team.
  2. When receiving funds, If the counterparty’s bank account information is inconsistent with his/her real name on the platform, the merchant should refuse to trade and negotiate a refund with the buyer. Furtherly, we strongly recommend you to report that order to us (through the telegram group chat).
  3. When merchants make payment, if the user uses a non-real-name authenticated account to receive the payment, merchants can cancel the order, and furtherly, we strongly recommend you to report that order to us (through the telegram group chat).
  4. The merchant cannot oblige the user to undergo any additional verification. This check can be passed by the user at will. If the user refuses additional checks from the merchant, the order must be canceled and the funds must be returned to the user.

II. Asset security

  1. Merchants must not participate in any form of transactions involving illegal funds.
  2. When the user complains that the bank card is frozen due to the payment received from the merchant, it is required to actively cooperate with the platform staff to provide evidence.
  3. If the merchant’s bank account is frozen, the online customer service should be contacted in time to provide feedback on the frozen account information and provide evidence that it is related to the platform user.
  4. If the illegal digital assets or illegal funds brought by the merchant flow into the platform, resulting in the loss of the platform and user assets or legal risks, the platform has the right to disqualify the merchants and confiscate the security deposit.

III. Operating rules

  1. After becoming a merchant, please read the Merchant Tutorial first.
  2. Merchants are not encouraged to trade with users without the platform. If the merchant directly trades with users, the platform will not bear any responsibility for any losses caused.
  3. After the merchant has completed the payment, if the merchant has not received the tokens after 15 minutes, the merchant can click on “Appeal” to contact the online customer support for help.
  4. Without the user's consent, the merchant is prohibited to make a small amount transfer to the user's bank account for testing.
  5. The merchant is not encouraged to place more than 1 ad for the same price, same direction with the same crypto pair, e.g. BUY USDT/RUB.
  6. It is not allowed to post links to third-party resources in the “remarks” or “auto-reply” sections, especially with links of other Exchanges/P2P/OTC platforms.
  7. We may hide, or remove the ad / ads of the merchant, if he violates Merchant Guidelines

IV. Disqualification

A merchant may be disqualified if one of the following conditions exists:
  1. The merchant does not cooperate with the customer support to process the order or delay the process intentionally.
  2. The merchant has not made any completed orders for 2 successive weeks.
  3. The merchant has a below-average completion rate during the past 30 days.
  4. The merchant has an above-average release/pay time for the past 30 days.
  5. The merchant contacts the user in any form to charge fees.
  6. The merchant leaked the user's name, contact information, address and other related information, which caused adverse effects.
  7. The merchant spreads bad information that affects the platform.
  8. The merchant gains advantage by unfair competition.

V. Detailed rules for merchant management

Types
Behavior
1
(per month)
2
(per month)
3+
(per month)
Violation regarding payment and receipt of funds
After the merchant receives the user's payment using an account that is inconsistent with the real name of the platform account or cannot verify the real name, the merchant does not refund the user and gets appealed.
Warning
Trading banned for 12 hours
Trading banned for 24 hours
The bank account provided by the merchant to receive payment is abnormal, and an effective payment method is not provided in a timely manner, so the user cannot complete the payment and appeals.
Warning
Trading banned for 12 hours
Trading banned for 24 hours
The merchant clicks on "Mark as paid" when the merchant has not paid and gets appealed.
Warning
Trading banned for 12 hours
Trading banned for 48 hours
Merchants make payments using accounts that are inconsistent with the real name of the account on the platform, and get appealed by users.
Trading banned for 48 hours
Trading banned for 72 hours
Disqualification
Types
Behavior
2 Consecutive Months
Assessment metrics not meet requirements
The average release time and paying time above-average for the past 30 days.
Maybe considered to be disqualified
Order completion rate below average for the past 30 days
Maybe considered to be disqualified
Appealed by users more than 10 times for the past 30 days (determined by customer service)
Disqualification
More than 10 malicious cancellations for the past 30 days (determined by customer service)
Disqualification
Types
Behavior
Handling
Risk control triggered
After verification by the customer support, the user’s bank card was frozen due to the payment made by the merchant and the merchant failed to provide a bank statement in 4 hours.
Ad removed and all trading activities banned until the investigation is over.
The abnormality was detected by our risk control system, and the merchant refuses or does not actively cooperate with the platform for investigation.
Disqualification
Types
Behavior
1
(per month)
2
(per month)
3+
(per month)
Others
When the merchant account is online, the mobile phone number bound to the platform is offline. Customer service can't reach merchants in any way within 8 hour since the user appeals, causing user loss.
Trading banned for 24 hours
Trading banned for 48 hours
Disqualification
After receiving the payment from the user and the notification from our customer support, the merchant does not release the token within 8 hours.
Warning
Trading banned for 24 hours
Trading banned for 48 hours
Verbal conflicts or other unmannered behaviors with users or platform staff.
Warning
Trading banned for 24 hours
Trading banned for 48 hours
Detected by our risk control, the merchant uses other accounts to intentionally wash trades and stop other merchants from trading.
Disqualification

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