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How to Unlock My Account

2018-04-13 00:10
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If your account is frozen (or “locked”), please follow the below steps to reactivate your account.
Please visit https://www.binance.com and Log In to your account. You should see this dialog box. Click the【Unlock】button to start the account reactivation process.
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Read the reminder carefully and tick the respective boxes once you accept the terms and given information. Click on the【Reactivate Account】button to proceed further.
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After clicking, follow the instructions on the page to complete the below verifications:
Answering Security Questions:
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Confirmation Email:
Once you submit your data, our system will send you an automatic confirmation email. Please click 【Confirm Reactivate】 to proceed further.
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ID verification:
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Click 【Next Step】 to start the verification.
  • Please choose the issuing country of your ID and select your ID type
  • Upload the front side of your ID document
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  • Upload the back side of your ID document.
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  • Upload a selfie with your face being clearly visible (we are not accepting screenshots or edited pictures).
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Facial verification:
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We will review your application as soon as possible once you have completed the verifications.
* Different users will perform different operations based on account status and related information.
Here below is the guide for facial verification:
Go through the process by scanning the QR code with the Binance mobile app on Android or iOS.
For Android app:
Open your Binance app, navigate to [Account] section and tap on [Scan] button or tap the Scan symbol on the upper left corner on the home page.
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For iOS APP:
Open your Binance app and navigate to [Home] section and tap on the [Scan] button or tap the Scan symbol on the upper right corner on the home page.
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