If your Google Authenticator is working normally, you can manually disable your Google 2FA by logging in to your Binance account and navigating to 【Security】tab and then clicking on【Disable】button next to Google Authentication option.
Once it is disabled, you’ll be restricted from withdrawing any assets from your account for 24 hours.
If you’ve lost access to your Google Authenticator app or it has stopped working, you can reset your Google Authentication by following the steps below:
Navigate to Binance login page and log in with your Binance account email address and password. When you are asked to input a valid Google 2FA code, you can start the reset process by clicking【Can't access Google Authenticator? 】.
Carefully read the on-screen reminder and tick the boxes to proceed further. After that, click【Confirm Your Reset Request】.
If you’ve already passed identity verification for your account (LV2 users) we will only ask you to complete facial verification.
To begin with facial verification, please click on the【PC Authentication】button and then click on【Confirm】to start the process.
If you cannot pass the facial verification using your PC or laptop you can also try to complete it by scanning the QR code with the Binance mobile app.
Open your Binance app and navigate to “Account” section and then tap on “Scan” button directly tap on the Scan icon that you’ll find in the upper left corner of the app
Open the your mobile app and navigate to “Account” section, then “Support” and tap on “Scan”.
Our team will review your application as soon as possible once you have completed the facial verification.
Users who have not passed identity verification (LV1 users) need to answer some additional questions, upload an ID document and complete facial verification.
Answering Security Questions:
An email will be sent to your registered email address. Please click 【Confirm Reset】 to proceed.
Click 【Next Step】 to start the verification.
- Please choose the country your ID was issued in and select ID type:
- Upload the front page of your ID document ID card front.
- Upload the back page of your ID document.
- Upload a photo of yourself.
Our team will review your application as soon as possible once you have completed facial verification.