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A few days ago, I transferred a small amount of TON from the KuCoin exchange to my MPC wallet in Bitget Wallet. The purpose was simple and practical — to resolve several personal and work-related matters.

After the funds were successfully credited to the wallet, I encountered an unexpected issue:

the wallet turned out to be effectively non-functional. I was unable to perform any transactions, sign operations, or even connect to decentralized platforms. Any attempt to take action resulted in technical errors.

Naturally, I immediately contacted customer support. I also posted in the public Bitget Wallet chat, where users discuss similar issues. My case was taken under review, and I can see that the team is trying to address it, however, as of the time of this post, there is still no result.

It is important to understand the consequences.

Because I did not have access to my funds, my plans and projects were effectively put on hold. I was unable to make timely payments for a number of services, including server infrastructure. As a result, around five domains were disconnected, servers were not renewed, and services went offline. This led to financial losses, additional recovery costs, the need to involve specialists, and significant stress.

I would also like to note that I warned in advance in the Bitget Wallet chat that if the issue was not resolved, I would share my experience publicly. This is not about emotions or pressure — it is a statement of facts. I believe it is important to share real user experiences, especially when it comes to a wallet that people trust with their funds.

I have been using this MPC wallet for over a year, and previously I had not encountered any serious issues. However, the current situation has shown that even solutions that appear reliable can experience critical failures, and the consequences of such failures fall entirely on the user.

This post is not an accusation or a call to action.

It is my personal experience and my real losses. Perhaps it will help others more carefully assess the risks and reconsider the level of trust they place in such tools. Personally, I have drawn my conclusions — and this is a case I will remember for a long time.