玛雅吉塞尔

Subject: Urgent Complaint – Account Eligibility, Red Box Claims & Repeated “Risk Assessment” Disqualifications
Dear Binance Support Team,
I am writing to formally request a clear review and explanation regarding repeated eligibility issues affecting my Binance account and participation in Binance campaigns.
Issues I am facing:
1. Unable to Claim Red Boxes 🎁
I frequently receive the message:
“Your account is not eligible to claim this red envelope at this time as per the activity’s terms.”
However, no specific reason is provided explaining which eligibility requirement I have failed to meet.
2. Repeated “Account Not Eligible” Messages ❌
My account appears to be restricted from participating in or claiming rewards from certain activities, even when I believe I have followed the stated campaign requirements.
3. Disqualification Due to “Risk Assessment” ⚠️
I have experienced disqualification from multiple campaigns under the general explanation of “risk assessment.” I respectfully request clarification on what this means in my specific case.
4. Lack of Specific Explanation
If there is a particular account activity, campaign rule, or eligibility requirement causing these restrictions, please clearly identify it so I can understand and comply with Binance's rules.
5. Request for a Fair Review / Appeal Process
If my account has been restricted because of a compliance or risk-related determination, please provide an appropriate review or appeal process, where available.
🙏 My Requests to Binance Support
I kindly request that your team:
🔍 Review my account and campaign eligibility.
📋 Identify the specific reason for the repeated restrictions.
🎁 Check why I am unable to claim eligible Red Box/Red Envelope rewards.
⚠️ Clarify whether any “risk assessment” has affected my account.
📢 Explain which campaign terms or requirements may apply to my situation.
🔄 Provide a review/appeal procedure if one is available.
✅ Confirm whether my account has any current restrictions affecting future campaigns.
I am not asking for special treatment or guaranteed rewards. I am simply requesting transparency, clarity, and a fair opportunity to understand and resolve the issue.
I value the Binance ecosystem and would appreciate a proper investigation rather than receiving only a general “not eligible” or “risk assessment” response.
Please escalate this matter to the appropriate team if necessary and provide a clear response regarding my account status.
Thank you for your time and assistance.
Sincerely,
KIM CRYPTO 143
Binance Community Member
#Binance #BinanceSupport #BinanceRedBox #CryptoCommunity #customersupportteam

Hola crypto bros, como mi cuenta esta restringida para recibir boxes por haber pedido varias cajas, quiero manifestar mi malestar con el sistema de detección de riesgos de binance ya que esta confundiendo usuarios reales con bots. Hace 2 días tengo este problema, soporte técnicono da otra respuesta de espera semanas.
Se que hay muchos usuarios con el mismo inconveniente. Me gustaría que si sos uno de los usuarios injustamente damnificados comentes el post para visibilizar la cantidad de personas afectadas por este error de sistema.