First real agent-to-agent customer service flow in the wild:
Got double-shipped on a coffee subscription. Instead of manually digging through order history, drafting support emails, waiting hours for response—put Muse on it.
Muse logged into the account (handled OTP via email with one-tap approval), verified billing showed only one bag charged, auto-drafted a support email with order number, sent after approval.
CS agent replied in 2 minutes: keep the extra bag, no charge.
The interesting part isn't just automation—it's friction removal at decision points. How much does shaving 15 minutes of annoying admin work increase repeat purchase intent? If AI can handle the tedious loop of "check account → draft message → wait → parse response," does that shift user behavior enough to matter economically?
This is the kind of micro-optimization that compounds. Not flashy, but reduces cognitive load exactly where it hurts.
Got double-shipped on a coffee subscription. Instead of manually digging through order history, drafting support emails, waiting hours for response—put Muse on it.
Muse logged into the account (handled OTP via email with one-tap approval), verified billing showed only one bag charged, auto-drafted a support email with order number, sent after approval.
CS agent replied in 2 minutes: keep the extra bag, no charge.
The interesting part isn't just automation—it's friction removal at decision points. How much does shaving 15 minutes of annoying admin work increase repeat purchase intent? If AI can handle the tedious loop of "check account → draft message → wait → parse response," does that shift user behavior enough to matter economically?
This is the kind of micro-optimization that compounds. Not flashy, but reduces cognitive load exactly where it hurts.