Below are examples of situations where incorrect deposits may occur.
Deposit memo missing or incorrect
A tag or memo is a unique identifier assigned to each account to ensure a deposit is credited into the appropriate account. When depositing specific cryptocurrencies, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., it's essential to input the corresponding tag or memo to ensure a successful transaction.
For more information, refer to How to Retrieve Crypto Deposit with Wrong or Missing Tag/Memo
Deposit old or delisted tokens
Periodically, we rigorously evaluate each digital asset listed on our platform to ensure it continues to meet the high standards we have set. Should a coin or token fail to maintain these standards, or if the industry landscape changes, we conduct a thorough reassessment and may opt to delist it. We believe this approach better safeguards all our users. Be careful not to deposit delisted tokens to your Binance account. You can find more information on our delisting announcements page.
Deposit not credited
Despite correctly entering all details required for deposit (i.e., the token, network, and address), some cryptocurrency deposits may not appear in your account as expected. This delay might result from high traffic on certain blockchain networks, causing congestion and, hence, slower processing times. Moreover, we sometimes employ extra security measures to guarantee the transaction's correctness. Should your deposit still not be reflected in your account after a considerable period, we kindly request you to contact our customer support for further assistance.
Deposit to hot wallet
When you make a deposit to Binance, you send your tokens to a specific deposit address. These tokens are then moved to one of our hot wallets, as with most exchanges. However, note that when you make withdrawals, the sending address won’t be the same as the deposit address you used before, but rather one of our hot wallets. When making deposits, be careful not to send assets to the hot wallet withdrawal address. Follow the deposit instructions and double-check the deposit address to avoid problems.
Depositing unlisted tokens on supported networks
If you deposit a token that isn't supported by our platform, it won't appear in your wallet. For a comprehensive list of tokens and networks supported, please visit https://www.binance.com/en/network.
Deposit unlisted tokens on unsupported EVM networks
EVM (Ethereum Virtual Machine) is a pivotal component of the crypto ecosystem. Recognizing this, we have extended our expertise and positioned ourselves as a frontrunner in providing EVM retrieval solutions. Current supported EVM-compatible networks are OKC, KCC, and CRONOS (more networks will be supported in the future).
Cross-address deposit
A cross-chain deposit refers to the process of transferring tokens from one blockchain address format to another blockchain address format. For example, sending DOGE tokens to a DGB deposit address. Please be informed that such retrievals are evaluated on a case-by-case basis. There is no guarantee of successful retrieval.
Smart retrieval
Binance continually works towards improving efficiency and shortening recovery times through innovative measures. With the Smart Retrieval process, we cater to specific tokens via MATIC, TRX, BSC, FTM, ETH, HT networks (and more to come). With this process, users can enjoy reduced recovery time (up to 14 working days), while paying 5 BUSD. In case you deposit an unsupported token to any of these networks and notice a 'retrieve now' button in your recent transaction record, simply click on it to initiate the return of your funds.
