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A third-party payment creates an awkward P2P situation: the money is real, but the person who sent it is not the person in the order.
What surprised me is that the safest response is not simply “send it back somewhere and continue.”
Binance’s P2P guidance says that if a third-party payment happens, the seller should not release the crypto. The case should be handled through Appeal, and any refund should go back to the account that actually sent the money.
That small detail matters.
Imagine Buyer A is on the Binance P2P order, but money arrives from Bank Account B. Then someone in chat says: “No problem, just refund it to Account C.”
Now one trade has three identities.
The original order points to A. The incoming bank record points to B. The refund would point to C.
Even if every transfer is genuine, the payment trail becomes harder to explain.
So I would treat a refund as part of the same transaction record, not as a new private agreement.
Before release, I check the payer name against the verified counterparty and confirm the funds in my own bank app. If the names do not match, I keep the crypto in escrow, keep the conversation inside the Binance order, save the Order ID and receipt, and use Appeal.
And if a refund is required, I would not follow a newly supplied account in chat. The cleanest path is back to the original sender through the official process.
That changed how I think about “returning the money.”