Did you lost your account access or unable to login due to one reason or the other?
This simple tutorial will show you how to contact Binance customer support and chat with a human operator without logging into your Binance account.
Using Binance Support
Binance live chat which is accessible via your Binance mobile app or web (https://binance.com/en/chat) requires a user to be logged in (authenticated) when they need support for any issue.
What about an unauthenticated user?
Contact Binance Support as a Visitor
Sounds good? 😊
That's your way in. Follow the steps in the screenshots below 👇
1. On the Binance support page which you can access by tapping the chat icon on the support page or any other Binance web page such as https://binance.com/en/chat, click or tap on "Continue as Visitor" and Provide your email address.
Chat with Binance support as a visitor
2. On the next screen, simply scroll down to the bottom and tap on "Get Support" with the headset icon.
Get Support
3. After the previous step, there are a list of options but do not tap on any of the topics. Scroll down to the bottom once again and tap on "Unresolved".
Joining a support queue on Binance
This option will add you to a queue to chat with a human operator.
With that, you have successfully connected to the Binance live support without logging in. To escalate or for reference purpose, you can copy out your Case ID at the top of the chat.
In 2025, Binance resolved 38,648 incorrect deposit cases, returning $48 million to users. This brings our all-time total of recovered funds to over $1.09 billion.
Read more https://www.binance.com/en/blog/community/7001232677846823071
A reminder to our community: Security is a shared responsibility. We do our part through the SAFU fund and advanced monitoring, please do yours by staying vigilant.
Enable 2FA and stay alert to phishing attempts. Your assets’ safety is our top priority. 🛡️
I generally don't like to be a father to others, unless they come to be my father. If you look back, Bitcoin was born against the backdrop of the 2008 financial crisis, at that time no one would have thought that a white paper, an open-source code, would become the best asset of the past 17 years, without exception. Times are changing, the concept of money is changing, the concept of assets is changing, policies are changing, and on a path that no one has walked before, we practitioners went from being accused of 'pyramid schemes' by others to calling ourselves 'noble Wall Street traders'. On this road, our community is becoming larger and larger, facing one fork after another, each choice is a process of selection, some people get closer, while others drift further apart.