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  • Requests for information are made for a variety of reasons and are part of standard measures to protect users and ensure the security of the platform.

  • Your account may be blocked while the information is being requested. This is a temporary block. It will be removed when you provide enough information to our support team.

Providing a safe and secure trading environment for our users.

Binance's top priority is the security of its users and their funds. To achieve this, we employ strict protocols and leading technical measures, as well as anti-money laundering (AML) and user verification (KYC) processes.

In this article, we will discuss the Request for Information (RFI) process and why it is necessary to maintain a secure trading environment. We will also explain why accounts may be blocked during an RFI and how they can be unblocked.

The RFI Process and Its Importance

Binance may request information from users for a variety of reasons:

  • To determine whether you comply with our Terms of Use when using your account.

  • As part of collecting information to complete the verification procedure (KYC) and conduct regular checks.

  • To investigate unusual activity on your account.

  • To analyze transactions that may be associated with fraudulent or high-risk addresses.

  • To identify signs that your account has been hacked.

  • If you receive a request for information, please provide it as soon as possible to allow us to quickly verify your account. The information provided will be used for verification purposes only.

Why can accounts be blocked when requesting information?

We know that getting your account suspended is frustrating. But as a centralized exchange, we have a responsibility to protect your funds, cooperate with regulators and law enforcement, and ensure the safety of the entire ecosystem (other users).

Just because you have been sent a request for information does not mean that you have done anything wrong or that your account will be permanently blocked. This blocking only occurs when you do not respond to a match request for a significant period of time.

Account lockout during the RFI process is necessary for several reasons, including:

  • Protecting user funds from fraudsters.

  • Protecting users from interacting with known scammers.

  • Compliance with sanctions and access restrictions for certain countries.

  • Investigate potential violations of the Terms of Use.

Unblocking your account

If your account was blocked during the information request process, you only need to provide our support team with the necessary information. Our specialists will try to unblock your account as soon as possible. In most cases, this is enough to provide additional information or documents for verification.

If the information provided is insufficient to answer the questions sent to you, your funds may be frozen. Employees of the relevant service will contact you and help you determine what information they need. After successfully completing your request for information, they will guide you through the process of unfreezing your funds.

Conclusion

Requesting information from Binance is necessary to provide a safe and secure trading environment for our users. By working with us throughout the process, you help us protect your funds, ensure legal compliance and a stable trading environment.

If the information provided is not sufficient to answer the questions sent to you, the Binance team will contact you and help you determine exactly what documents and information are needed to successfully complete your request. Once the process is complete, we will help you defrost the funds.

Together we can create a safe and secure platform for all our users.

Additional Information

  • (Blog) My account is blocked, what should I do?

  • (Blog) How KYC verification helps keep users safe in the EEA and UK