To all Binance Japan users
Thank you for your continued support of Binance Japan.
Following the security incident involving Binance Global that was identified in the early hours of October 30, 2026 (Japan time), we temporarily suspended cryptocurrency withdrawals as a precautionary security measure. Withdrawals have now begun to resume in stages. We are providing the latest service status as of 6:00 p.m. on November 5.
【Current Service Status】
Crypto asset deposits: Operating as usual*
* Deposits of DOT / QTUM / ZIL have already been suspended due to chain swap operations and other reasons, unrelated to this matter.
Crypto asset withdrawals: Resuming gradually**
** Tokens newly available for withdrawal since the time of yesterday’s update:
Fully resumed: GRT / MANA / POL / SAND
Partially resumed: CYBER / LPT
(“Partially resumed” means that, for tokens supported on multiple chains, withdrawals have resumed on only some of those chains.)
All tokens currently available for withdrawal:
Fully resumed: BTC /ETH /BNB /XRP /TRX /SOL /DOGE /SUI /BAT /LINK /LSK /RENDER /SHIB /SKY /TRUMP /JASMY /OP /POL /GRT /MANA/ SAND
Partially resumed: AVAX /GRAM /ARB /FET /CYBER / LPT
Not yet resumed: WBTC /XLM /ADA /BCH /NEAR /LTC /HBAR /TAO /PEPE /DOT /ETC /FIL /ALGO / ATOM /APT /SEI /XTZ /IMX /AXS /KAIA /NEO /THETA /A /CHZ /APE /GALA /QTUM /ASTR /TRB /ONT /ENJ /ZIL /MASK /GIGGLE /IOTX /MEME /NEIRO /IOST
Crypto asset trading (brokerage and exchange): Operating as usual
Fiat currency deposits and withdrawals: Operating as usual
For more detailed information on the resumption status of each chain, please visit: https://www.binance.com/ja/network.
As reported on October 30, following the security incident at Binance Global, we re-inspected our wallet system and balances that same day and confirmed that all assets entrusted to us by our customers are safely held. No impact on our customers’ assets has been identified.
We will continue to make the safety of customer funds our top priority.
We sincerely apologize for the inconvenience and concern this has caused our customers.
Thank you for your continued support of Binance Japan.
The Binance Japan Team
November 5, 2026
＊＊ If you select “Unresolved” > “Transfer to Customer Service,” you will be connected to a live chat agent. Chat support from an operator is available from 9:00 a.m. to 1:00 a.m. the following day, Monday through Sunday (Japan time). If you contact us outside these hours, we will respond on the next business day.
How to use chat support
https://www.binance.com/ja/support/faq/7b0fd3ccb821483a99ff8f5cda374ee9
Binance Japan may cancel or change this announcement without prior notice.
Download the Binance Japan mobile app here (iOS/Android)
＊You must complete identity verification with Binance Japan to use this service.
Binance Japan Inc.
Crypto Asset Exchange Service Provider, Director-General of the Kanto Local Finance Bureau, No. 00031
Member of the Japan Virtual and Crypto Asset Exchange Association