To all Binance Japan users

Thank you for choosing Binance Japan.

Regarding the issue affecting deposits and withdrawals with GMO Aozora Net Bank that began around 11:00 AM yesterday (November 1), deposits resumed at around 1:00 PM today, and withdrawals resumed at around 4:45 PM today.

We sincerely apologize for the inconvenience and trouble this has caused.

If you have any questions or concerns, or have been affected in any way by this issue, please contact our customer support team at your convenience.

We look forward to your continued support of Binance Japan.

Binance Japan Team

November 2, 2026

Download the Binance Japan mobile app here (iOS/Android)

＊To use this service, you must complete identity verification with Binance Japan.

＊＊ Select “Unresolved” > “Transfer to customer service” to start a live chat with an agent. Live chat support is available from 9:00 a.m. to 1:00 a.m. Japan time, Monday through Sunday. If you contact us outside these hours, we will respond on the next business day.

How to use chat support

https://www.binance.com/ja/support/faq/7b0fd3ccb821483a99ff8f5cda374ee9  

Binance Japan may cancel or change this announcement without prior notice.

Important Information:

1. Crypto-assets are not “legal tender” whose value is guaranteed by a government, as is the case with Japanese yen or U.S. dollars. They are electronic data exchanged over the internet.

2. Crypto-assets may be used to settle payments only with the consent of the recipient.

3. Crypto-assets may incur losses due to price fluctuations. You may lose money if the price of a crypto-asset falls sharply or it suddenly becomes worthless.

4. Due to changes in market conditions and liquidity, you may be unable to trade crypto-assets at the price or quantity you ordered.

5. Crypto-assets may lose their value if the blockchain or other record-keeping systems fail.

6. There is a difference between the purchase and selling prices of crypto-assets.

7. If you lose your private key or password, you may be unable to use your crypto-assets and they may lose their value. If someone else obtains this information, your crypto-assets may be transferred without your consent.

8. We manage customer assets separately from our own assets. However, if our company becomes insolvent, we may be unable to return the money and crypto-assets entrusted to us.

9. Before making a transaction, make sure you fully understand its details and proceed at your own risk.

Binance Japan Inc.

Crypto-Asset Exchange Service Provider, Director-General of the Kanto Local Finance Bureau, No. 00031

Member of the Japan Cryptoasset Trading Association