šø EVIDENCE REQUIRED FOR YOU TO SUBMIT A COMPLAINT (APPEAL) ON BINANCE P2P
In case your trade encounters an issue (the buyer doesnāt transfer money but refuses to cancel the order, or the buyer has transferred money but the seller wonāt release the coins), the "Appeal" button is the tool that protects you. Prepare this evidence set right away so Binanceās team can resolve your case as quickly as possible:
1ļøā£ Video/Screenshot of the Bank:
ā¢ For sellers: Provide the account statement report showing balance changes (with the account holderās full name, timestamp).
ā¢ For buyers: The screen showing a successful transfer clearly showing the Transaction ID, the Recipientās Name & Account Number.
2ļøā£ Message history on the P2P order: Take screenshots of the entire conversation in the Direct Chat of the P2P order to prove your trading intent.
3ļøā£ Video recording of the actual operations: If necessary, record a screen video from the time you log in to your banking app until you check the balance changes (make sure it isnāt edited or spliced).
Providing clear evidence from the start will help the Binance CS support team resolve the issue and return your assets to you faster!
Follow @Binance Vietnam to learn more safe trading tips!
#BinanceP2PAnToan
In case your trade encounters an issue (the buyer doesnāt transfer money but refuses to cancel the order, or the buyer has transferred money but the seller wonāt release the coins), the "Appeal" button is the tool that protects you. Prepare this evidence set right away so Binanceās team can resolve your case as quickly as possible:
1ļøā£ Video/Screenshot of the Bank:
ā¢ For sellers: Provide the account statement report showing balance changes (with the account holderās full name, timestamp).
ā¢ For buyers: The screen showing a successful transfer clearly showing the Transaction ID, the Recipientās Name & Account Number.
2ļøā£ Message history on the P2P order: Take screenshots of the entire conversation in the Direct Chat of the P2P order to prove your trading intent.
3ļøā£ Video recording of the actual operations: If necessary, record a screen video from the time you log in to your banking app until you check the balance changes (make sure it isnāt edited or spliced).
Providing clear evidence from the start will help the Binance CS support team resolve the issue and return your assets to you faster!
Follow @Binance Vietnam to learn more safe trading tips!
#BinanceP2PAnToan