There was a time I ran into a P2P dispute, and at first I thought all I needed to do was have both parties talk it out. I checked the buyer’s profile before the transaction, followed the information in the order, and confirmed the payment according to the procedure, but later the buyer claimed the transaction hadn’t been processed correctly and asked me to take another step.
The two sides started arguing right in the chat window. I didn’t move to Telegram or try to resolve it outside on my own because I knew what happens in the order would be important if an Appeal was needed.
In the end, I opened an Appeal. Binance asked me to provide order-related information, so I submitted the Order ID, the chat history, and proof of payment. The buyer also provided their own evidence. The support team then cross-checked information from both sides and requested additional details if anything was unclear, instead of relying on one party’s statements alone.
What I found most valuable was that the dispute was taken back to the correct transaction: who did what, what the original information was, and what the evidence actually shows. After reviewing it, Binance gave a handling direction for the order.
Since then, I’ve kept a rule: check the counterparty before trading, confirm the payment carefully, keep all communications on the platform, and save the Order ID and supporting evidence. When the two parties can’t resolve things themselves, the Appeal provides a clear process for the case to be reviewed.
#binancep2pantoan @Binance Vietnam
The two sides started arguing right in the chat window. I didn’t move to Telegram or try to resolve it outside on my own because I knew what happens in the order would be important if an Appeal was needed.
In the end, I opened an Appeal. Binance asked me to provide order-related information, so I submitted the Order ID, the chat history, and proof of payment. The buyer also provided their own evidence. The support team then cross-checked information from both sides and requested additional details if anything was unclear, instead of relying on one party’s statements alone.
What I found most valuable was that the dispute was taken back to the correct transaction: who did what, what the original information was, and what the evidence actually shows. After reviewing it, Binance gave a handling direction for the order.
Since then, I’ve kept a rule: check the counterparty before trading, confirm the payment carefully, keep all communications on the platform, and save the Order ID and supporting evidence. When the two parties can’t resolve things themselves, the Appeal provides a clear process for the case to be reviewed.
#binancep2pantoan @Binance Vietnam