No matter how careful you are, unexpected situations can still occur during P2P trading. This could be because the bank is undergoing maintenance and the transfer arrives late, or worse—running into a non-cooperative counterparty who intentionally holds the order even after you’ve paid. When a problem occurs, the first golden rule is: never panic. Remember that, thanks to Binance’s Escrow mechanism, the crypto assets involved in that trade are securely locked by the system. The other party cannot take away those crypto funds without mutual agreement or a decision from the system.
However, this mechanism protects you only if you have followed the rules from the start, especially the rule of never trading outside the platform. When an incident happens, what you need to do is to stay calm and gather all evidence. First, take screenshots of your transaction history in your banking app to prove the fund flow (or to show that you have not received the money). Never rely on screenshots provided by the counterparty. Next, capture the entire conversation in Binance’s chat system and note the Order ID. Once you have gathered enough documentation, decisively click the “Appeal” button on the order screen. Don’t try to negotiate on your own or follow any promises of compensation made outside the platform by the counterparty. By strictly following the evidence submission procedure, Binance Support’s 24/7 team will review everything thoroughly and make the fairest ruling possible, helping you recover your assets safely.
@Binance Vietnam #BinanceP2PAnToan
However, this mechanism protects you only if you have followed the rules from the start, especially the rule of never trading outside the platform. When an incident happens, what you need to do is to stay calm and gather all evidence. First, take screenshots of your transaction history in your banking app to prove the fund flow (or to show that you have not received the money). Never rely on screenshots provided by the counterparty. Next, capture the entire conversation in Binance’s chat system and note the Order ID. Once you have gathered enough documentation, decisively click the “Appeal” button on the order screen. Don’t try to negotiate on your own or follow any promises of compensation made outside the platform by the counterparty. By strictly following the evidence submission procedure, Binance Support’s 24/7 team will review everything thoroughly and make the fairest ruling possible, helping you recover your assets safely.
@Binance Vietnam #BinanceP2PAnToan