Why is my withdrawal function suspended?
To protect your account's security, after performing certain security operations, such as changing your password, your account's withdrawal function will be temporarily suspended for 24 or 48 hours. The withdrawal function will be resumed automatically after the suspension period.
The withdrawal function will also be temporarily disabled if the system detects abnormal activities in your account. You will see an error message in the user center. Please verify your identity to resume your account withdrawal function.
How to verify my account when my withdrawal function is temporarily disabled?
You can click [Verify Now] to verify your identity on the Binance website.
Or tap [Verify Now] in the Binance App.
Identity Verification
If you haven’t completed identity verification yet, click [Verify Now].
After selecting the identity verification type (personal or enterprise), follow the instructions on the page to complete your identity verification. For more details, you may visit How to Complete Identity Verification.
After completing the account verification, please wait patiently. Once the verification has been approved, the account withdrawal function will be resumed.
If you encounter any issues with identity verification, you can refer to these FAQs.
How to appeal if I cannot complete identity verification?
If you’re unable to pass the verification, go to [Wallet] - [Withdraw Crypto] and click [Withdraw appeal] on the alert, then submit the required documents.
Alternatively, go to [Wallets] on the Binance App and tap [Spot] - [Withdraw].
You will see a pop-up window. Tap [Appeal] and follow the instructions.
If you cannot see the [Appeal] button, please contact our customer service for assistance.
Facial Verification
If you have already completed identity verification, the system will redirect you to the facial verification page when you click [Continue].
You may choose to complete the facial verification through the website or the App.
If you are using the App, go to [Spot] - [Withdraw] and tap [Verify Now] on the pop-up window. Then complete the face verification as instructed.
Tips for completing the facial verification:
- Use a stable network connection;
- Make sure your App is not intercepted by any security software;
- Synchronize the time on your mobile phone and your computer;
- Do not wear a hat or glasses;
- Complete the verification under good lighting;
- Do not edit your pictures or put watermarks.
After completing the facial verification, please wait patiently. Once it has been approved, your account withdrawal function will be resumed.
How to appeal if my facial verification failed?
Facial verification may fail due to technical difficulties or device issues. To mitigate this, Binance introduces an appeal system for users to submit materials and verify their accounts manually by our dedicated auditors.
If you encountered difficulties when completing the facial verification, you can submit an appeal by following the steps below.
1. Click [Appeal] and you’ll be redirected to the [Facial Verification Appeal] page.
You may need to answer security questions before submitting an appeal. Please answer the question carefully or your appeal will be rejected.
2. You’ll need to provide certain materials for the appeal. Follow the instructions and examples provided on the page to complete the verification.
If you encounter any difficulties in providing the materials, or if you have any additional information that can help us process your appeal, please include it under the [Additional Information] section.
3. Your appeal will be reviewed shortly. Please wait patiently. We will notify you of the result via SMS or email.
