After my withdrawal from JU.com was canceled, over 5300 USDT disappeared from my account. I need an explanation from the platform!
I'm going to publicly document this issue and hope for a direct response from JU.com.
The timeline is crystal clear:
On October 15, 2025, I deposited 800 JU coins into JU.com.
On May 11, 2026, I successfully withdrew 200 USDT, and the withdrawal process was smooth back then.
By June 5, 2026, I still had over 5300 USDT in my account, and then I requested a withdrawal of 120 USDT. The page indicated it would take about 5-6 minutes to process, but it was stuck in review for a long time. I even clicked to expedite the review, but after waiting most of the day, there was still no update.
At noon on June 6, I checked my account again and saw that this withdrawal showed as canceled.
What I can't accept is that after the withdrawal was canceled, all over 5300 USDT in my account completely vanished, and my current account balance shows as 0.
I just want to ask JU.com a few questions:
First, why was the withdrawal canceled? Second, why did my assets not return to my account after the cancellation? Third, where did the over 5300 USDT in my account go? Fourth, can the platform provide a complete backend asset flow and operational records?
I've kept screenshots of the withdrawal details, fund history, account asset page, and customer service communications.
If this is a system error, please restore my account's assets. If this is a risk control review, please provide clear justification. If it's a backend deduction, please publicly explain the flow of funds.
User assets can't just be brushed off with phrases like 'in review', 'in queue', or 'system issues'.
I will keep updating on this situation and hope that others with similar experiences can comment below to gather evidence together.
Please JU.com, respond directly: where did my over 5300 USDT go?
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