買幣
支付方式為
市場
NFT
New
下載
English
USD

請輸入您的問題
賬戶功能
用戶教程
幣安粉絲代幣
幣安理財
數字貨幣充值&提現
買幣
C2C交易
C2C新手入門
C2C FAQ中心
C2C商家與用戶管理
C2C安全與合規
信用卡/借記卡
現貨&杠桿交易
數字貨幣衍生品
金融業務
API
安全專欄
服務協議
NFT
VIP
此文章暫不支持您的語言,為您智能推薦英文版。

How to Appeal for P2P Orders on Binance App

2020-08-21 09:39
Sell Orders
Buy Orders
Sell Orders
You can appeal for P2P sell orders on the Binance App by following the steps below.

How to appeal for P2P sell orders on the Binance App?

1. You can submit an appeal by tapping [Help] from the payment confirmation page.
2. You will see some suggestions on how to resolve your issue:
  • To negotiate with the counterparty directly, tap [Chat].
  • To proceed with the appeal, tap [Appeal].
3. Select the reason for your appeal and describe the situation as detailed as possible so our Customer Service agents can better assist you. Please also include any related screenshots.
4. Your appeal will be shown as [Pending]. The counterparty will have a 15-minute window to reply to your appeal.
Alternatively, if you have reached an agreement with the counterparty, tap [Cancel the appeal] and you will be redirected back to the payment confirmation page to release your assets. Please note that if you tap [Cancel the appeal] by mistake, you need to wait 5 minutes before resubmitting your appeal.
5. The counterparty will be notified to reply to your appeal as shown in the screenshot below. They can either select [Negotiation failed] or [Consensus reached].
Depending on their response:
5.1 Negotiation failed
If the counterparty select [Negotiation failed], you will see [Please wait for CS intervention] under the appeal status. This means that Customer Support agents will assist you and the counterparty in resolving the dispute shortly. You will be notified via email and SMS when there is an update.
5.2 Consensus reached
If the counterparty select [Consensus reached], you will be prompted to confirm whether an agreement has been reached. Enter the details and tap [Submit].
You can then cancel the appeal by tapping [Cancel the Appeal]. Then tap [Payment Received] to release the assets.
5.3 The counterpart failed to respond
If the counterparty does not respond within 15 minutes, your appeal status will change to [Pending]. Please wait patiently for Customer Support assistance.
You can appeal for P2P buy orders on the Binance App by following the steps below.

How to appeal for P2P buy orders on the Binance App?

1. To appeal for a P2P buy order, tap [Appeal] on the releasing crypto page.
2. Select the reason for your appeal and describe the situation as detailed as possible so our Customer Service agents can better assist you. Please also include any related screenshots.
3. Your appeal will be shown as [Pending]. The counterparty will have a 15-minute window to reply to your appeal.
Alternatively, if you have reached an agreement with the counterparty, tap [Cancel the Appeal] and you will be redirected back to the releasing crypto page. Please note that if you tap [Cancel the appeal] by mistake, you need to wait 5 minutes before you can resubmit your appeal.
4. The counterparty will be notified to reply to your appeal as shown in the screenshot below. They can either select [Negotiation failed] or [Consensus reached].
Depending on their response:
4.1 Negotiation failed
If the counterparty selected [Negotiation failed], you will see [Please wait for CS intervention] under the appeal status. This means that a Customer Support agent will assist you and the counterparty to resolve the dispute shortly. You will be notified via email and SMS when there is an update.
4.2 Consensus reached
If the counterparty selected [Consensus reached], you will be prompted to confirm whether an agreement has been reached. Enter the details and tap [Submit].
You can then cancel the appeal by tapping [Cancel the appeal] and wait for the seller to release your crypto.
4.3 The counterpart failed to respond
If the counterparty does not respond within 15 minutes, your appeal status will change to [Pending]. Please wait patiently for Customer Support Assistance.