Beating AI News Flash: Alibaba's Qwen is about to launch a personal AI agent "Qwen Go!", capable of operating real apps and handling complex tasks that require repeated inquiries and communication on behalf of users. Based on internal testing cases, it can already help users claim flight delay compensation and apply for Taobao price protection refunds.One user only remembered that a flight between Lanzhou and Hangzhou had been delayed but could not recall which specific flight it was. Qwen Go! checked four orders across four airlines one by one and ultimately identified China Eastern Airlines MU2445. After encountering obstacles when calling customer service, it switched to negotiating via online customer service. At first, the customer service representative was only willing to offer a 70 yuan voucher. After the user expressed unwillingness to accept it, Qwen continued negotiating and ultimately secured 70 yuan in cash, which was transferred to the user's Alipay account.In another case, Qwen Go! automatically checked Taobao orders and found that a wok qualified for price protection, successfully applying for a 52 yuan refund of the price difference. The first batch of scenarios also includes car maintenance price inquiries and appointments, sports venue bookings, and calculating the actual out-of-pocket price of home appliances by combining subsidies, old device trade-ins, and delivery and installation fees.Qwen had previously integrated with Alibaba ecosystem services such as Taobao, Fliggy, and Amap, enabling it to help users shop, order food delivery, and book flights. This upgrade further extends to tasks such as after-sales service and claims that do not have fixed procedures, requiring the Agent to continuously adjust its operational path based on execution results.
