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Why Hasn’t My Deposit Been Credited?

Why Hasn’t My Deposit Been Credited?

2018-01-03 06:02

1. Your deposit is pending network confirmation

Your deposit will be successfully credited once the transaction meets the minimum required network confirmation specified by the Binance system. Please note that the minimum requirement is different for each cryptocurrency.
For example, the minimum amount of network confirmation for a BTC transaction is 1. But for safety purposes, the Binance system requires at least 2 network confirmations before your BTC deposit can be unlocked on Binance.
*Please note that if your deposit hasn't been confirmed by the blockchain, it may also affect your other account functions, such as withdrawals and transfers between your Binance wallets. Please wait for the deposit to be confirmed, and you should be able to use these services again.

2. You deposited an unlisted token

Before making a deposit, please check that Binance supports the token and deposit network from the Deposit & Withdrawal Status page. If you deposit an unlisted token or via an unsupported network, your assets might be lost and cannot be recovered.

3. Your deposit amount doesn’t meet the minimum deposit amount

Please check the minimum deposit amount on the crypto deposit page before making a deposit. If your deposit amount is lower than the minimum deposit amount, the crypto won’t be credited to your account.