How to Request a P2P Order Receipt?

Website

App

Website

You can follow the step-by-step guide below to request a receipt for your complete order on Binance P2P via the website.

1. Log in to your Binance account and file a self-service request for P2P Order Receipts.

If you cannot access the Self Service platform:

1. Log in to your Binance account and click the yellow Binance Support icon at the bottom right corner.

2. Scroll down to [Self Service]. Click [View All].

3. Go to the [Buy/Sell Crypto (Fiat/P2P)] tab and click [P2P Order Receipts].

4. You’ll be redirected to the P2P Performance & Orders Application page. Choose an application purpose.

5. Enter the relevant order number(s).

Please note:

You can add up to 10 orders.
Self Service only supports orders within the last 6 months. For orders older than 6 months, please contact Binance Support.

6. Upload the supporting documents that will help Customer Support with reviewing your request (e.g. chat record, payment transactions, or comment content).

Please note:

You cannot upload more than 20 files.
File size cannot exceed 30 MB.
Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.

7. Enter a detailed reason why you’re submitting this request. Please provide as many details as you can. Click [Submit].

8. You have successfully submitted the request. Please wait patiently. Binance will review your request within 1 working day, and you’ll receive the P2P order receipts via email.

You can follow the step-by-step guide below to request a receipt for your complete order on Binance P2P via the app.

1. Log in to your Binance account and file a self-service request for P2P Order Receipts.

If you cannot access the Self Service platform:

1. Log in to your Binance account and tap the Binance Support icon at the top.

2. Tap [View All] under [Self Service]. Then, choose [Buy/Sell Crypto (Fiat/P2P)] - [P2P Order Receipts].

3. Choose an application purpose.

4. Enter the relevant order number(s).

Please note:

You can add up to 10 orders.
Self Service only supports orders within the last 6 months. For orders older than 6 months, please contact Binance Support.

5. Upload the supporting documents that will help Customer Support with reviewing your request (e.g. chat record, payment transactions, or comment content).

Please note:

You cannot upload more than 20 files.
File size cannot exceed 30 MB.
Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.

6. Enter a detailed reason why you’re submitting this request. Please provide as many details as you can. Click [Submit].

7. You have successfully submitted the request. Please wait patiently. Binance will review your request within 1 working day, and you’ll receive the P2P order receipts via email.