If you’ve lost access to your 2FA devices and want to reset them, please follow the steps below.
In order to protect your account, withdrawals, P2P selling, payment services, and Binance Card services will be disabled for 48 hours after resetting your 2FA devices.
1. Visit the official Binance website and click [Log In].
2. Enter your email or phone number and click [Next].
3. You’ll be asked to verify with your passkey on a pop-up window. Click [Cancel], then choose [My Passkeys Are Not Available].
4. You’ll be prompted to enter your password to log in.
5. Click [My Passkeys Are Not Available].
6. Choose [Email], then click [Security verification unavailable?].
7. You’ll be redirected to the Reset Security Verification page. Expand the drop-down boxes below to view how to reset some or all of your 2FA device(s).
If you lost access to one or some 2FA devices:
1. Check the box(es) next to the 2FA device(s) to reset and click [Confirm reset].
2. You’ll see a pop-up window. Read it carefully before clicking [Confirm].
In order to protect your account, withdrawals, P2P selling, payment services, and Binance Card services will be disabled for 48 hours after resetting your 2FA devices.
3. You’ll be prompted to verify via your other available 2FA device(s). Click [Submit].
4. Enter a new phone number and/or email address. Click [Get Code] to verify, then click [Reset Now].
5. Your 2FA device(s) will be reset. Please use the new 2FA device(s) to log in to your account.
If you lost access to all your 2FA devices:
1. Check all the boxes next to the 2FA devices and click [Confirm reset].
2. You’ll see a pop-up window. Read it carefully before clicking [Confirm].
In order to protect your account, withdrawals, P2P selling, payment services, and Binance Card services will be disabled for 48 hours after resetting your 2FA devices.
3. Enter a new phone number and email address. Click [Get Code] to verify them. Then, click [Reset Now] to proceed.
4. Your reset request will be reviewed by the dedicated team. It may take several days to review your request. Please wait patiently. Once the review is complete, you’ll be notified via the new verified email address.
For more details on how to enable or change your 2FA devices, please refer to the respective Two-Factor Authentication (2FA) FAQ articles.