Fellow Binancians,
We noticed an unusual price swing on OOKI/USDT and OOKI/BUSD spot trading pairs between 2021-12-24 04:00:00 (UTC) and 2021-12-24 04:10:59 (UTC) after trading had started for OOKI on 2021-12-24 04:00:00 (UTC), and have concluded the investigation.
Through the investigation, we found that within the stated time frame, some users were unable to view their OOKI balances in their wallets due to an operational error. As a result, users who bought OOKI within the stated time frame were unable to sell those OOKI purchased within the stated time frame, and thus were affected by the unusual price swing.
Binance always prioritizes user protection and we have made a decision to compensate the impacted users within 48 hours per below:
Binance strives to maintain high standards of transparency with the community. We will further optimize the process and include additional controls in the process to avoid similar situations in the future. We sincerely apologize for any inconvenience incurred.
For more information, please refer to our previous announcements:
Risk warning: Cryptocurrency trading is subject to high market risk. Please make your trades cautiously. You are advised that Binance is not responsible for your trading losses.
Thanks for your support!
Binance Team
2021-12-26
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