Updated on Oct 3, 2023
The proof of address is part of Binance’s Identity Verification process. Once you register an account with Binance, you will be asked to upload documents to verify your identity and comply with your region/country’s regulations: Proof of Identity (POI) and Proof of Address (POA).
In this article, we explain how to prove your address and how to upload it successfully so that you can pass Identity Verification.
What is a Proof of Address?
To verify your account, we are required to collect one or two documents from you: Proof of Identity (POI) and Proof of Address (POA). We can only verify your identity when you provide the required documents. The Proof of Address is a document that validates your address. During account verification, you will be asked to enter your full name and residential address and upload a document proving this is where you live.
The document you upload must meet specific criteria to be eligible as proof of your address. It must be issued in your name and match the name of the Binance account owner. It also must not be older than three months and contain the following information:
- Your Name
- Your Home Address
- The Date of Issue
- The Issuing Authority
- A Reference to the Issuing Authority (e.g., a logo, contact information, or a website)
What documents count as Proof of Address?
You need to upload a copy of the document showing your full name, which clearly indicates: your residential address, the date of issuance, and the name of the issuer. It needs to be dated within three months before the date of submission.
Valid documents include, but are not limited to:
- Utility bills, e.g., electricity, water, gas, sewerage
- Internet service provider account statements
- Landline telephone/Internet/TV/communication packages bills (mobile bills are not acceptable) (1)
- Letters from Tax/Government Authority (tax statements may go beyond three months, within the past year) (2)
- Certificate of residence from local government (within three months, unless stated otherwise)
- Building management statements
- Home insurance statements
- Mortgage statements
- Bank or Credit Card statements, including accepted list of Fintech companies (3)
- Bank reference letters - stamped and/or signed
- Student rental agreements from university residence or university housing/halls
- Letter from a university to confirm a student attends the school and their current residential address
- Government-issued student grants/loans or bursaries to a current residential address
- Government-issued National ID card/Residence card containing residential address (cannot be the same document used for Identity verification) (4)
(1) Bills for telecommunications packages that include mobile phones are acceptable, though mobile phone bills are not accepted on their own. (e.g., a package for internet, TV, and mobile would be acceptable)
(2) For Government documents, official documents do not require a stamp/signature/QR code/barcode, while general letters or handwritten documents do.
(3) Statements from these Fintech companies are acceptable as POA: Wise, Revolut, N26, Hype, NuBank, Monzo, First Direct, Cashplus, Bray CU, Boursorama Banque, Starling, Monobank, Kasp (for KZ residents), Kuda, and Liv Bank (for UAE residents).
(4) Bulgaria, Czech Republic, Romania, Slovakia, China, Morocco residents can use the same single ID document for both POI and POA.
Additional acceptable POA documents for specific countries:
FOR BULGARIA, CZECH REPUBLIC, ROMANIA, SLOVAKIA, CHINA, MOROCCO ONLY:
- ID Card (you can use the same single ID document for POI and POA)
FOR HUNGARY ONLY:
- Hungary Residence Card
FOR FRANCE ONLY:
- Reference/confirmation letter from publicly listed and/or approved electricity/gas service providers (EDF, Total, Suez, CDiscount Energy, EkWateur, Mint Energies, E.leclerc Energie, Engie, ENI)
FOR IRELAND ONLY:
- Driver’s Licence (where the license has not also been used for purposes of identification)
FOR NIGERIA ONLY:
- Lease agreement with rent receipt (showing the latest year of payment)
FOR KUWAIT ONLY:
- Civil ID and Public Authority for Civil Information with full information and stamped
FOR BAHRAIN ONLY:
- Driver’s License (Front and back side)
- Smart Card Printout
FOR QATAR ONLY:
- Qatari National Address Portal Certificate
FOR SAUDI ARABIA ONLY:
- Saudi National Address Portal
FOR KOREA ONLY:
- Individual Register (resident register)
FOR MEXICO ONLY:
- INE (Voting ID)
- Rental contract, must be registered before the Mexican Tax Authority (SAT)
FOR INDIA ONLY:
- Indian Passbook
- Main page with personal data and photo
- Page showing transaction history of the last 3 months
FOR POLAND ONLY:
- Download a certificate of your data here, including the legal residence address
Note:
- Any identification document (ID card/residence card) used by the retail customer for POA verification has to be valid (i.e., not expired). These documents do not need to be issued within the last three months;
- Please ensure the proof of address document shows your full name and residential address. It should also be dated within three months;
- The name on the document must be the same as the ID submitted;
- The address on the document must be the same as the residential address entered;
- The name, address, issue date, and issuer must be clearly visible.
What documents do not count as Proof of Address?
In general, you cannot use the following documents as Proof of Address:
- Statements of credit cards issued by retail stores
- Utility reference letters from the utility/service provider
- Utility contract confirmation
- Payslips/labor contracts
- Transaction receipts (even if delivery/billing address is provided)
- Bank correspondence letters/marketing materials
- Mortgage/loan correspondence letters/marketing materials (except mortgage/loan statements)
- Bill statements where product/services subscribed are not specified
- Insurance documents (except home insurance documents)
- Bills from streaming services
- Mobile phone bills
- Medical bills
- Documents issued to a P.O. Box (your residential address must be visible)
How to upload my Proof of Address documents?
When uploading a document, please note:
- Check that your document is not older than three months. Binance only accepts Proof of Addresses that are dated within the last three months from the date of issuance.
- Make sure your document can be used as Proof of Address. If you are unsure, please refer to the lists above.
- Check that the name and address on your Proof of Address document match the name and address you submitted during the Binance account registration process.
- Capture the document vertically (in portrait mode) to ensure the full document is captured. Do not capture it in landscape mode.
- Please use original, unedited documents only and avoid documents with cuts. You may submit a photo/scan of a hard copy bill or a PDF file of a paperless bill. However, scans or screenshots should not have blurs or reflections and should not be in black and white. You should also scan all four corners of your document and ensure all text is readable.
- Keep the document unaltered, except when masking bank accounts or card numbers ( sensitive data can be covered).
- Make sure your document is in the correct format and file size. We accept .PDF, .JPG, .JPEG, and .PNG. If you are unsure of the file format, right-click on the document and click [get info]. Uploading documents in other formats will not work.
- Please note that your Proof of Address may take up to 2 - 3 working days to be reviewed. You will be notified about the outcome of the process once ready. There is no need to contact Customer Support.
Frequently Asked Questions
1. Is a bill for a telecommunications package (e.g., mobile + internet + TV) acceptable?
Yes, bills for telecommunications packages are acceptable, such as the package for mobile phones, internet, and TV. However, mobile phone bills are not acceptable on their own.
2. What is an invalid or incomplete address?
Please make sure you enter a complete residential address that includes the flat/house number, street, and zip code.
3. What kind of Proof of Address documents are unacceptable?
We do not accept identification documents stating the Proof of Address, unclear copies, utility contract confirmation, or Proof of Address issued more than three months ago.
4. How do I modify the Proof of Address?
If your address verification details have changed, you can modify them from [Modify Proof of Address]. You'll receive an email notification once the modification is complete, please wait patiently.