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Account Functions
Guide to Account Functions
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How to Submit A Video of Your Latest Deposit Record

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If you need to retrieve your lost deposit funds or prove the source of your asset, you need to submit a video to our Customer Service team showing your most recent deposit history.

What should I include in the video?

1. Record yourself logging in to your Binance account. Go to [Wallet] - [Overview] - [Transaction History] to find the relevant deposit record.
2. Then, go to the corresponding external platform that you withdrew funds from, and find the relevant transaction record.
Please make sure that the withdrawal information is consistent with that in your Binance account.
Important notes:
  • You have to show your face clearly in the video;
  • Please protect sensitive information in the video, such as your password when recording the login process.
For more information, please refer to this video:
video tutorial
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