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FAQ - Perguntas Frequentes
Account Functions
Guide to Account Functions
No momento, este artigo não oferece suporte no seu idioma. Recomenda-se o tradutor automático em inglês.

How to Unlock My Account

Binance
Invalid Date
To unlock your account, you need to submit a video to our Customer Service team to verify your request.

What should I include in the video?

1. Sit in front of the camera. You need to show your face clearly and hold the information page of your ID document;
2. Speak a statement into the camera to verify your identity, such as:
"Today is DD-MM-YYYY, I'm applying to unlock my account. I confirm that it is my activity, and I am contacting Binance customer service to unlock my Binance account XXXXX@XXXXX.com."
Please note that you should include:
  • Today's date;
  • Your request;
  • A clear confirmation that you authorize this activity;
  • A statement of your purpose;
  • Your Binance account email address.
For more information, please refer to this tutorial:
video tutorial
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