App
Web
Merchant Portal
App
1. Tap [Cancel] on your order page.
2. Select your order cancellation reason, and tap [Confirm Cancellation]. You can cancel the order due to buyer or seller reasons.
3. If you cancel your order due to the seller, you may need to wait for them to confirm the cancellation reason.
Once the seller receives the cancellation request, they must tap [Accept] within 10 minutes, or the system will automatically confirm the cancellation.
Note:
1. Please do not cancel the order if you have already paid the seller.
2. If the order is canceled due to system timeout, the buyer's completion rate will be affected.
3. If the buyer has reached out to the seller via chat and they don't reply within 15 minutes, the buyer can cancel the order without their completion rate being affected.
4. ďťżďťżďťżYou can only cancel up to 3 orders daily. Otherwise, your account will be suspended, and you cannot place any more orders on that day.
1. Click the [Cancel Order] button on the order page.
2. Select your reason for your order cancellation and click [Confirm]. You can choose to cancel the order due to buyer or seller reasons.
3. If you cancel the order for reasons due to the seller, you may need to wait for them to confirm the cancellation reason.
Once the seller receives your order cancellation request, they must click [Accept] within 10 minutes, or the system will automatically confirm the cancellation.
Note:
1. Please do not cancel the order if you have already paid the seller.
2. If the order is canceled due to system timeout, the buyerâs completion rate will be affected.
3. If youâve reached out to the seller and they donât reply to the chat within 15 minutes, you can cancel the order, and it wonât affect your completion rate.
4. You can only make up to 3 cancellations in a day. Otherwise, your account will be suspended for a day, and you canât place any more orders.
1. Go to [My Orders], and under the [Pending] tab, click the order you wish to cancel. Click [Cancel Order].
2. Select your reason for the order cancellation and click [Cancel Order]. You can cancel the order for reasons due to the buyer or seller.
3. If you cancel the order for reasons due to the seller, you may need to wait for them to confirm the cancellation reason.
The seller must [Accept] the cancellation reason within 10 minutes, or the system will automatically confirm the cancellation.
Note:
1. If you have already paid the seller, please do not cancel the order.
2. If the order is canceled due to system timeout, it will affect the buyer's completion rate.
3. If you've reached out to the seller via chat and they don't reply within 15 minutes, you can cancel the order, and it won't affect your completion rate.
4. You can only make up to 3 cancellations in a day. Or else your account will be suspended, and you can't place any more orders for the day.