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Temporary Balance Sync Issue Incident Report

2021-02-19 21:23
Dear Binancians,
Binance temporarily suspended deposits, withdrawals, and transfers today from 5:13 PM (UTC) to 8:52 PM (UTC), due to an AWS outage which affected multiple other exchanges as well as Binance.
This also caused a balance sync issue which caused incorrect balances to display when accessing Binance with web or app, and in some cases prevented orders from being placed.
API trading was unaffected. Balances reported via the API and Websockets were correct throughout this time.
The AWS network has now recovered and all Binance systems are back to normal.
  • Balances should now be displayed correctly
  • Funds are SAFU and were not affected by this issue
  • Systems are back to normal and deposits/withdrawals/transfers are open
We apologize for any inconvenience caused and thank you for your understanding.
Binance Team
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