Bought a Ledger device from CryptoBilis recently? Ledger is asking buyers from the last 90 days to leave devices uninitialized if they haven't set them up yet.
The October 9 notice follows reports of lost funds from users in South East Asia who bought from that reseller. Ledger says it is investigating and has asked CryptoBilis to pause all sales and shipments of Ledger devices as a precaution.
For buyers who have already set up a device, the notice gives a different response: consider moving assets to a new Ledger signer with a new seed. The new seed is part of that recommendation, not just a replacement device.
The investigation remains listed as ongoing. The notice does not establish how the reported losses happened or say that every device from the reseller is compromised. Affected buyers can reach Ledger through its official support site for questions about their situation.
Source: https://support.ledger.com/article/15158192560157-zd
Image: AI-generated editorial illustration, not a photograph of a Ledger device or an affected shipment.
The October 9 notice follows reports of lost funds from users in South East Asia who bought from that reseller. Ledger says it is investigating and has asked CryptoBilis to pause all sales and shipments of Ledger devices as a precaution.
For buyers who have already set up a device, the notice gives a different response: consider moving assets to a new Ledger signer with a new seed. The new seed is part of that recommendation, not just a replacement device.
The investigation remains listed as ongoing. The notice does not establish how the reported losses happened or say that every device from the reseller is compromised. Affected buyers can reach Ledger through its official support site for questions about their situation.
Source: https://support.ledger.com/article/15158192560157-zd
Image: AI-generated editorial illustration, not a photograph of a Ledger device or an affected shipment.