Subject: Urgent Complaint – Account Eligibility, Red Box Claims & Repeated “Risk Assessment” Disqualifications

Dear Binance Support Team,

I am writing to formally request a clear review and explanation regarding repeated eligibility issues affecting my Binance account and participation in Binance campaigns.

Issues I am facing:

1. Unable to Claim Red Boxes 🎁

I frequently receive the message:

“Your account is not eligible to claim this red envelope at this time as per the activity’s terms.”

However, no specific reason is provided explaining which eligibility requirement I have failed to meet.

2. Repeated “Account Not Eligible” Messages ❌

My account appears to be restricted from participating in or claiming rewards from certain activities, even when I believe I have followed the stated campaign requirements.

3. Disqualification Due to “Risk Assessment” ⚠️

I have experienced disqualification from multiple campaigns under the general explanation of “risk assessment.” I respectfully request clarification on what this means in my specific case.

4. Lack of Specific Explanation

If there is a particular account activity, campaign rule, or eligibility requirement causing these restrictions, please clearly identify it so I can understand and comply with Binance's rules.

5. Request for a Fair Review / Appeal Process

If my account has been restricted because of a compliance or risk-related determination, please provide an appropriate review or appeal process, where available.

🙏 My Requests to Binance Support

I kindly request that your team:

🔍 Review my account and campaign eligibility.

📋 Identify the specific reason for the repeated restrictions.

🎁 Check why I am unable to claim eligible Red Box/Red Envelope rewards.

⚠️ Clarify whether any “risk assessment” has affected my account.

📢 Explain which campaign terms or requirements may apply to my situation.

🔄 Provide a review/appeal procedure if one is available.

✅ Confirm whether my account has any current restrictions affecting future campaigns.

I am not asking for special treatment or guaranteed rewards. I am simply requesting transparency, clarity, and a fair opportunity to understand and resolve the issue.

I value the Binance ecosystem and would appreciate a proper investigation rather than receiving only a general “not eligible” or “risk assessment” response.

Please escalate this matter to the appropriate team if necessary and provide a clear response regarding my account status.

Thank you for your time and assistance.

Sincerely,

KIM CRYPTO 143

Binance Community Member

#Binance #BinanceSupport #BinanceRedBox #CryptoCommunity #customersupportteam