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Frequently Asked Questions on Brazilian Reals (BRL) Bank Transfer
2020-09-29 10:58
Deposit & Withdrawal Fees & Limit
Currency | Deposit Fee | Withdraw Fee |
BRL | Free | 2.6 BRL |
*Withdrawal fees may be subject to change
Retail
KYC Tier | KYC Requirements | Daily Deposits Limits | Daily Withdrawal Limits |
Level 1 | Basic Info Email Full name (first, middle, last) Date of birth Residential Address Nationality CPF Contact number Docs Collected ID copy (passport / ID card / driver's license) Selfie | R$ 300,000 | R$ 300,000 |
Level 2 | Basic Info Email Full name (first, middle, last) Date of birth Residential Address Nationality CPF Contact number Docs Collected ID copy (passport / ID card / driver's license) Selfie Proof of Address | R$ 600,000 | R$ 600,000 |
Level 3 | Basic Info Email Full name (first, middle, last) Date of birth Residential Address Nationality CPF Contact number Docs Collected ID copy (passport / ID card / driver's license) Selfie Proof of Address Source of Wealth form | Over R$ 1,000,000+ | Over R$ 1,000,000+ |
Corporate
KYC Tier | KYC Requirements | Daily Deposits Limits | Daily Withdrawal Limits |
Level 1 | Basic Info Applicant’s name (must be corporate legal person, director, or senior executive) Company name Company registered country / Region Contact number Docs Collected ID copy ( passport / ID card ) Selfie Entity Proof of address Related parties proof of address CNPJ Contrato Social Memorandum and Articles of Association By-laws Ownership Structure Sanctions Questionnaire | Over R$ 50,000,000+ | Over R$ 50,000,000+ |
Important: Please note that we only support manual settlement for corporate user deposits/withdrawals at this time.
For self-service troubleshooting for the bank transfer in BRL: https://capitual.typeform.com/to/kNrUHR3h
How long does it take for my deposit to be credited?
We remind you that TED transfers are cleared only on business days and hours. If you made the payment outside these hours, your deposit will be credited at the first moment on the next business day. For PIX transactions, it is possible to transfer any day of the week, regardless of whether it is a holiday or even a weekend. PIX should be the preferred way to deposit since it works 24/7.
Type | Operation time | Clearing Time |
TED | Mon to Fri from 07:00 to 17:00 | Up to 1 business day |
PIX | Monday to Sunday | Fast |
Note: The operation and clearing time may be different depending on which banks you have. Check with your bank for more accurate information.
What type of BRL deposits are accepted?
It is possible to make deposits via bank transfer (PIX and TED).
How to deposit via PIX?
It is possible to make a PIX transfer either using a PIX key to the gateway's CNPJ (34.942.560/0001-87) or by specifying the destination bank account details. Please follow step by step PIX instruction here
What is the deposit fee?
There are no fees for deposits, the amount of your order will be fully credited.
How long can I process my deposit after an order has been created?
You must pay within 7 days (1 week) after creating the deposit order, after this timeframe your order will expire and your deposit will be automatically refunded.
I paid for an order that was expired, now what?
In this case, you can create a new deposit order for the same amount, this way it will be automatically credited to your account.
Can I use CNPJ to make deposits?
Yes, please switch to a corporate account to be able to use CNPJ.
Can I pay from any bank account?
Transfers can be made from any Brazilian bank, but the account holder's name must match the name used for Identity Verification at Binance. The taxpayer (CPF/CNPJ) number must also match. Sending from corporate accounts to Binance personal accounts (or vice-versa) is not supported, even if the corporate account's holder is a sole-owner company. Be aware of joint accounts, as the transaction will arrive on behalf of the primary holder.
In case of any issues with my transfer, in how long will I be refunded?
If you have any issues with the transfer, such as wrong account type, incorrect or missing bank details, etc, the funds will be returned in the next business days.
Can I transfer directly without placing an order on Binance.com?
You must place an order at ttps://www.binance.com/en/my/wallet/account/main/deposit/fiat/BRL. before any transfers from a bank account are made, if you forget to create the order, just create it later, remembering that the order will need to be in the same amount transferred.
I made a transfer different than the order amount
The amount transferred must exactly match the order placed on https://www.binance.com/en/my/wallet/account/main/deposit/fiat/BRL, if you entered a different amount when creating the order, you must create a new one entering the correct.
Who can use this channel?
Verified retail and corporate users who passed KYC/KYB.
I paid an order and did not receive the amount
Some transactions may take a little longer than usual to be cleared, as the reasons in these cases are usually specific, we advise you to use ‘Live Chat’ to contact our support team to assess your case in the best possible way.
How long does it take for my withdrawal to be complete?
Your withdrawal orders will be processed after you create them within the banking hours. If you create a withdrawal order outside this time period, it will be processed on the next business day. After the processing, the execution can take up to 2 business days. Please accurately choose your account type (checking or saving) to allow successful withdrawals
Transaction type | Operation Time | Clearing Time |
Bank transfer | Mon to Fri from 07:00 to 17:00 | Up to 2 business days |
Can I withdraw BRL to any bank accounts in Brazil?
The bank accounts that will receive the withdrawals must be owned by the same owner of your Binance account. It is worth mentioning that transfers to joint accounts (even if you are one of the holders) and individual company accounts (MEI and EIRELI) are also not accepted.
What is the fee for withdrawals?
There is currently no withdrawal fee.
I requested a withdrawal, but I still haven't received it
Some transactions may take a little longer than usual, and it may take up to 48 hours for it to be synced with your bank account. We advise you to use ‘Live Chat’ to contact our support team to assess your case in the best possible way.
I made a withdrawal, but I entered the wrong bank details, what shall I do?
Don't worry, if you have entered the incorrect bank details in your withdrawal order, an automated email will be sent to you as soon as the transaction is rejected by the receivers’ banks, you must follow the steps presented in the email in order to complete your withdrawal request. After your correct bank account info is updated, your withdrawal will be processed instantly, unless you make the correction outside bank hours, in which case it will be processed on the next business day.