Fellow Binancians,

To enhance our customer support user experience we have completed an upgrade to the Binance customer service system and launched Online Chat V5.0.

With the new system once you have submitted a question via online chat you may leave the chat window anytime and will be notified once a CS agent is assigned to your case. Please state your question with as much detail as possible and provide the relevant supporting documents, such as screenshots, so that the Binance support team can better assist you and handle your question.

Please note that Binance’s original Zendesk system has been discontinued. If you still have unresolved issues, please submit your questions again through the Binance online chat. We apologize for any inconvenience caused.

For more details on how to use the Binance online chat, please refer to How to Use Binance Support.

Risk warning: Cryptocurrency trading is subject to high market risk. Please make your trades cautiously. Binance will make best efforts to choose high-quality coins, but will not be responsible for your trading losses.
Thanks for your support!

Binance Team

2021-03-22

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