Website
App
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If your account is frozen or locked, you may unlock it on the Binance website or App.
1. Log in to your Binance account and you’ll see the below pop-up. Click [Unlock].
2. Read the notes carefully before clicking [Reactivate Account].
3. Complete security verification and click [Submit].
4. You’ll be redirected to the Reactivate Account page to answer some questions about your account. You have five attempts to answer the questions correctly, after which your application may take longer to review. Click [Start answering questions] to begin.
5. After answering the questions, you need to upload an ID document to verify your identity. The document required may vary from countries/regions.
6. You’ll also need to upload a selfie. Please make sure your face is centered and clearly visible. Do not edit the photo or wear glasses/hats.
7. Your application is submitted. Please wait patiently for the team to review. It could take up to 3 business days.
If your account is frozen or locked, you may unlock it on the Binance App.
1. Log in to your Binance App and you’ll see the below pop-up. Tap [Unlock].
2. Read the notes carefully before tapping [Reactivate Account].
3. Complete security verification and tap [Submit].
4. You’ll be redirected to the Reactivate Account page to answer some questions about your account. You have five attempts to answer the questions correctly, after which your application may take longer to review. Tap [Start answering questions] to begin.
5. After answering the questions, you need to upload an ID document to verify your identity. The document required may vary from countries/regions.
6. You’ll also need to upload a selfie. Please make sure your face is centered and clearly visible. Do not edit the photo or wear glasses/hats.
7. Your application is submitted. Please wait patiently for the team to review. It could take up to 3 business days.