1. Missing or wrong TAG
If you forgot to use or used a wrong Tag, Memo, or payment ID (e.g. BNB, XLM, XRP, etc), your deposit will not be credited.
To recover your assets, you can apply online via self-service:
To check your recovery records: https://www.binance.com/en/my/wallet/recovery/list
2. Deposit made to incorrect receiving/deposit address or Unlisted token deposited
Binance generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Binance may, solely at our discretion, assist you in recovering your tokens/coins. Binance has comprehensive procedures to help our users recover their financial losses. Please note that successful token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for speedy assistance:
- Your Binance account email
- Token name
- Deposit amount
- The corresponding TxID
3. Deposit to an incorrect address that doesn't belong to Binance
If you have sent your tokens to an incorrect address that doesn’t belong to Binance, we are unable to provide any further assistance. You can try to contact the relevant parties for assistance (owner of the address or exchange/platform that the address belongs to).