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Frequently Asked Questions on Binance Card Transactions

Frequently Asked Questions on Binance Card Transactions

2022-09-23 06:43

1. I don’t recognize the transaction on my Binance Card.

Please contact Customer Support on transaction disputes.

2. I can’t see the refund for my transaction.

Please contact Customer Support on transaction disputes.

3. My Binance Card is blocked, or transactions have been declined.

Please refer to the reasons below.
Decline ReasonWhat Can I Do?
Your Card is Locked
Please unblock the chip of your Card. You may contact Customer Support to reorder a new Card.

If you see a yellow banner at the top of your Card Dashboard, follow the instructions to unlock your Card.
For more information, please refer to How to Make Payments with Binance Card.
Your Card is InactivePlease go to your Card Dashboard to activate your Card.
Your Card is FrozenPlease contact Customer Support to find out more.
Insufficient BalancePlease go to your Card Dashboard to top up your Funding Wallet.
ATM Limit ExceededYour daily limit has been reached. It will be reset by the following 00:00 the following day hours.
Invalid PINPlease enter the correct 4-digit PIN. You may check your PIN from your Card Dashboard.
Incorrect Card InformationPlease go to your Card Dashboard to view your Card details when making a transaction.
Transaction Authentication Failed
The transaction has failed. Please try again.
For more information, please refer to How to Make Payments with Binance Card.
OthersPlease contact Customer Support to find out more.

4. Why do I see a negative balance on the Funding Wallet?

Several reasons may cause a negative balance on your Funding Wallet:
  • The estimated foreign-currency exchange rate on the day of transaction differs from the rate at settlement;
  • The final transaction amount billed by the merchant is higher than the initial authorized amount. For example, you authorized 200 EUR for a night at the hotel, but additional expenses were incurred during your stay and the final transacted amount is 300 EUR;
  • Other technical issues.
If none of the above is applicable, please contact customer support for assistance.