If your account is frozen (or “locked”), you may unlock your account via the website or app.
Please follow the below steps to reactivate your account through app.
If your account was disabled less than 2 hours ago, you cannot unlock it, please try after 2 hours.
* Different users will perform different operations based on account status and related information.
Answering Security Questions:
Please read carefully the instructions before clicking on [Start answering questions].
Please choose the type of ID document and scan the document.
Please pay attention to the tips and click on [Begin Verification].
After submission, please read the notice, then click [Got it!] and wait patiently for the result.