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How to Order and Activate My Binance Card

2020-07-09 07:45
Binance Card allows you to convert and spend cryptocurrencies at more than 60 million online and offline merchants worldwide. Transfer crypto from your Spot Wallet to your Funding Wallet and you're ready to go. Spend your crypto anytime, anywhere.

1. Which countries are eligible for a Binance Card?

Binance Card is available to Binance users living in the following countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

2. I live in Europe. How do I order a Binance Card?

Existing Binance users in eligible countries can apply or register their interest for a Binance Card by:
  • Visiting the Binance Visa Card website directly;
  • Hovering over [Finance] and clicking [Binance Visa Card] from the top navigation bar;
  • Selecting [Card] in the footer of Binance.com.
To order a Binance Card, you must complete Identity Verification and live in a region where Binance Card is available. Please refer to the list of available countries above.
Application process
Click [Get Started] on the [Binance Visa Card] page.
You will be redirected to the [Order Binance Card] page. Here you can choose how your name appears on the card. Once confirmed, click [Next].
Next, create a PIN for your physical card. A PIN is required for ATM withdrawals and large transactions at physical stores.
Please follow these security requirements when creating a PIN:
  • Do not use 4 consecutive numbers, e.g. 1234 or 9876
  • Do not use 4 identical numbers, e.g. 5555
If you skip this step, we will set up the PIN for you automatically. You may change it later in the ATM machine, which supports this function.
After that, confirm the delivery address for your card. We will prefill the address with the one you registered at Binance.com. Please check carefully and add any missing information if needed.
If the displayed shipping address is not correct, you can modify your address here.
You will need to provide a recent utility bill with your name and new address for us to update your details. After submission, please wait patiently and you will receive our email or SMS notification. After the address will be changed successfully, please try to order a Binance Card again.
Click here for more details about address verification requirements.
Once your details are confirmed, please agree to the Terms of Use, Privacy Policy, Cardholder Agreement, and KYC consent. Click [Order] to complete the process.
Upon successful registration, your virtual Binance Card will be issued instantly and remain valid until your physical card is activated.

3. I am a Ukrainian Refugee in Europe. How do I order a Binance Card?

The Binance Refugee Crypto Card is available to Ukrainian Binance users, who are temporarily displaced into the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Ireland Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Please follow the detailed instructions in this article on how to order and use Binance Refugee Card.

4. How do I update an incorrect shipping address?

During the ordering process, you will see the shipping address and the billing address of the card. If the address is incorrect, please contact Customer Support.
You will need to provide Proof of Address, such as a recent utility bill with your name and the new address to update the account record. We might require additional documents from you if your address is not accessible via public records.

5. Why did my Binance Card order fail?

There are a number of reasons for your Binance Card order to fail. Please refer to the exact reason specified in the email we sent you. If any costs are incurred during the card ordering process, we will return the fees to you.

6. How long does it take to get my Binance Card?

Your virtual Binance Card will be issued upon a successful order, meaning that you have completed the Identity Verification and the card order processed correctly.
We work hard to deliver your physical Binance Card to your address as soon as possible, please wait patiently for it to be delivered, there might be a delay due to high demands. It usually takes about 1 to 3 weeks for the card to be delivered, depending on your country of residence.
In the meantime, you can add your virtual Binance Card to your Google Pay and Samsung Pay Wallet to pay anywhere Google Pay and Samsung Pay is accepted.

7. When can I activate my physical Binance Card?

You can activate your physical Binance Card in the Card Dashboard. It will be grayed out and is inaccessible until the card’s status has transitioned from “Pending” to “Shipped”. Once the status is marked as “Shipped”, you can click to activate your card. For security reasons, we recommend you activate your physical Binance Card RIGHT AFTER you receive it.

8. How do I activate my virtual Binance Card?

Your virtual Binance Card will be automatically activated upon successful order. You can start using it immediately.

9. How do I activate my physical Binance Card?

Tutorial Video
You can activate your physical Binance Card from the Card Dashboard. To activate your card, log into your Binance account and navigate to [Card Dashboard]. Click [Activate] to begin.
First, enter the last four digits of your physical Binance Card. Then, you will be prompted to enter the CVV located on the back of your physical Binance Card. Once we verify the details you entered, your physical Binance Card will be activated. Your four-digit PIN code will be displayed, you will need this PIN for ATM and large purchases. Please save your PIN securely and do not share it with anyone.

10. How can I order a replacement card?

If you have terminated or reported the loss of your physical Binance Card, you can order a replacement Binance Card from the Card Dashboard. Please note that you need to pay a replacement fee of EUR 25, except for the case described below.
Please note at the moment we do not support replacement for the Binance Refugee Card.
To order, click [Order New Card] and verify your shipping address. Then, choose the payment method for the EUR 25 replacement fee. You may use the fiat or crypto from your Spot and Fiat Wallet. If you choose to pay in crypto, the system will automatically convert it into Euros based on the real-time conversion rate. Please note that the conversion rate is only valid for 1 minute. In case you do not finalize your order within this timeframe, the conversion rate will be refreshed.

11. Where can I see my terminated Binance Card?

Go to your [Card Dashboard]. Click [Manage My Card] - [My Cards].
You can see all your Binance cards here.

12. What should I do if my card has not arrived after my order?

If your Binance Card status shows that the card has been shipped, but you haven't received it after 45 days after you placed the card order, your card might be lost in the delivery process. When this happens, you may reorder the card.
To reorder, go to [My Card] and you will see this message "If you have not received your card, please reorder here". Click [Order New Card]. Reordering will be free of charge in this case.
Our team will dispatch your new card after receiving your request. Card delivery might take up to 45 days to arrive depending on your country/region.