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Deposit and withdraw USD via Silvergate FAQ
2021-01-28 03:15
Silvergate is a new payment method. It allows international users to deposit and withdraw funds (USD) via their local bank accounts. Please note Silvergate only supports SWIFT transfers.
SWIFT(Society for Worldwide Interbank Financial Telecommunication): SWIFT is a global messaging network used to securely send and receive information, such as money transfer instructions, between banks and other financial institutions.
To deposit/Withdraw USD, please refer to the following guide.
Frequently Asked Questions:
Q: I've deposited more than my current limit and received only a portion of my deposit. When will I receive the remainder of my deposit?
A: The remainder will be credited in the following days. For example, if your daily limit is 5,000 USD and you deposit 15,000 USD, the amount will be credited in 3 separate days (5,000 USD per day).
Q: I want to deposit through bank transfer, but the transfer status is showing “processing” instead of “successful” or “failed”. What should I do?
A: You have to wait for the final results of your account verification. If approved, the corresponding deposits will be automatically credited to your account. If your account verification is rejected, the funds will be returned to your bank account within 7 business days.
Q: I'd like to increase my deposit/withdrawal limits.
A: Please go to the Identity Verification page and upgrade your KYC level by providing a valid proof of address (POA) and other required personal information.
Q: I've made a deposit through Silvergate but forgot the reference code.
A: You will need to copy the reference code shown on Binance payment instruction and input in the fields such as “Reference'' or ”Remarks'' or ”Message to Receiver'' in your bank payment form when making a transaction. Please note that some banks may name this field differently.
Failed in inputting a reference code will cause unsuccessful transactions. And you may raise a CS ticket with your Proof of Payment showing your account name so that we could check the transaction manually and then credit your funds.
Q: I tried to deposit using Silvergate, but the name in my bank account doesn’t match the name in my Binance account.
A: Your deposit will be refunded to your bank account within 7 business days.
Q: I tried to deposit using an ACH or a US domestic wire transfer through Silvergate.
A: Silvergate only supports SWIFT transfers. Your deposit will be refunded to your bank account.
Q: I tried to withdraw using a SWIFT transfer, the status shows the transaction was successful, but I haven’t received the withdrawal.
A: SWIFT is for international transfers, and the transfer time can be affected by different regions. It may take up to 4 business days for your withdrawal to arrive.
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Bank Deposit and Withdraw via Silvergate