How to deposit fiat currencies, for example, EUR, GBP, etc., via Bank Transfer (SEPA)
Select [Bank Deposit] under the [Buy Crypto] tab.
Select the corresponding currency, enter the amount, and click [Continue].
Get detailed payment information.
Complete Deposit to your account.
Frequently Asked Questions:
Q1. Will the deposit/withdrawal be completed immediately, and how long will it take?
If you requested a deposit or withdrawal after 17:00, it is expected to arrive the next working day. The deposit and withdrawal functions are temporarily unavailable from Friday 17:00 to Monday 08:00.
Q2. Are there any unsupported banks, and which ones are they?
Fire (Ireland), Monzo (UK), Revolut(UK), and Transferwise (UK).
Q3. What are the deposit/withdrawal limits?
Q4. When I placed an order, I was told that my daily limit was not enough. How can I increase the limit?
You can go to the user authentication center to upgrade your account authentication level according to the information on the page. Then, you can upgrade to the corresponding level limit.
Q5. Where can I check the purchase order record?
You can click [Wallet]-[Overview]-Transaction order in the upper right corner to view the order record.
Q6. I transferred the money, why haven't I received it yet?
1. Due to compliance requirements, a small number of transfers will be manually reviewed. It takes about a few hours during working hours and one working day during non-working hours.
2. If you use SWIFT as a transfer method, the funds will be returned. Please note that it may take a long time to return the funds to your account in this case. As such, please confirm that you are NOT using SWIFT before transferring.