To reset your Binance account's Two-Factor Authentication (2FA), you need to submit a video to the Customer Service team to verify your request.
1. What should I include in the video?
1.1 Sit in front of the camera. You need to show your face clearly and hold the information page of your ID document;
Please note that if you cannot speak English, you can copy the English statement below and change the date, the email address, and the 2FA device you want to reset. Then, hold the statement in front of the camera while recording the video, and explain the content in your local language.
1.2 Speak a statement into the camera to verify your identity, such as:
"Today is DD-MM-YYYY, I'm applying to reset the Google/SMS/Email security verification (2FA) for my account. I confirm that it is my activity, and I am contacting Binance customer service to reset Google/SMS/Email security verification for my Binance account XXXXX@XXXXX.com."
1.3 Submit the video along with the picture of your ID card/driverâs license/passport you showed in the video. Please do not put watermarks on your videos and do not edit your videos.
Please note that you should include:
Please note that you should include:
- Today's date;
- Your request (to reset your 2FA);
- A clear confirmation that you authorize this activity;
- A statement of your purpose;
- Your Binance account email address.
For more information, please refer to this tutorial:
2. Answer security questions (optional)
Some users might need to answer security questions about:
- Account registration date
- Account registration IP
If you are able to provide the above information at the same time, it can help us confirm your identity and speed up the review process. You can find it in the registration email with the subject line â[Binance] Confirm your Registration From XXX (IP address) - XXX (date)â.
Please copy the information and send it to our Customer Service team.
