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Binance South Africa Frequently Asked Questions (FAQ)
2020-04-07 02:56



1. Overview

2. Fees

3. Account information and verification 

4. Fiat Deposits and Withdrawals

5. Refunds

6. Compliance

7. Security

8. Statutory Obligations

1. Overview

About this FAQ


This FAQ has been created specifically for Binance users making use of the ZAR (Rand) fiat gateway to trade cryptocurrencies. Users are reminded that they can always reach out to our Customer Support team ( should they have any questions.


About Binance


Binance is a blockchain ecosystem comprised of several arms to serve the greater mission of blockchain advancement and the freedom of money. Binance Exchange is the leading global cryptocurrency exchange by trading volume, with users from over 180 countries and regions. The Binance ecosystem is also comprised of Binance Labs (venture capital arm and incubator), Binance DEX (decentralized exchange feature developed on top of its native, community-driven Binance Chain blockchain), Binance Launchpad (token sale platform), Binance Academy (educational portal), Binance Research (market analysis), Binance Charity Foundation (blockchain-powered donation platform and non-profit for aiding in sustainability), Binance X (developer-focused initiative) and Trust Wallet (its official multi-coin wallet and dApps browser). For more information, visit: 

Where do I go to trade on Binance and what is the benefit of to South African users? 


Until recently, South Africans have not been able to directly trade cryptocurrencies on using ZAR / Rands (often referred to as ‘fiat’ money). Binance has now launched a fiat gateway for South African bank account holders, allowing them to make Rand deposits and withdrawals directly into and out of their accounts. The service includes five trading pairs, namely, BTC/ZAR, BNB/ZAR, ETH/ZAR, USDT/ZAR and BUSD/ZAR. South African users do not only now have direct access to the world's largest cryptocurrency exchange by trading volume but also to one of the most well known, liquid and reputable exchanges in the world. Trading on provides users with access to over 150 coins and a number of innovative trading features for both beginner and advanced users. 


Are there more details on the coins that are available as trading pairs in South Africa? 


There are five trading pairs available on for Rands (ZAR). The below provides a summary of each one: 


Bitcoin (BTC)

Bitcoin is a cryptocurrency. It is a decentralized digital currency without a central bank or single administrator that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries.


Binance Coin (BNB) 

BNB powers the Binance Ecosystem. As the native coin of Binance Chain, BNB has multiple use cases: fueling transactions on the Chain, paying for transaction fees on Binance Exchange, making in-store payments, and many more.


Ethereum (ETH)

Ethereum is an open source, public, blockchain-based distributed computing platform and operating system. It enables the deployment of smart contracts and decentralized applications (dapps) to be built and run without any downtime, fraud, control or interference from a third party. 


Tether (USDT) 

Tether converts cash into digital currency, to anchor or tether the value to the price of national currencies like the US dollar. Tether is a blockchain-enabled platform designed to facilitate the use of fiat currencies in a digital manner. As the first blockchain-enabled platform to facilitate the digital use of traditional currencies (a familiar, stable accounting unit), Tether has democratised cross-border transactions across the blockchain.


Binance USD (BUSD)

Binance USD, a US dollar-backed stable coin pegged to USD that has received approval from the New York State Department of Financial Services (NYDFS). It is issued in partnership with the Paxos Trust Company, the producer of PAX, one of the most widely used stablecoins.


2. Fees

What are Binance’s fees? 


Binance offers highly competitive fees across all its products and services. Trading fees are tiered based on user volumes. Everyday at 00:00 AM (UTC), your trading volume over the past 30-day period and your current BNB balance is evaluated. Your Tier level and corresponding maker/taker fees are updated at 01:00AM (UTC). 


Log into your Binance account to check your trading fee level and visit  for more information regarding our tiered fee structure. 


For Rands (ZAR) deposits and withdrawals, the following fees apply:

ZAR Deposit Fee: Free

ZAR Withdrawal Fee: R7.50

Fast Deposit Fee*: Levied by the User’s bank

Fast Deposits / Withdrawals*: enables fast deposits provided the user has selected this option with their bank when making a deposit. Fast withdrawals will be rolled out in due course. 


3. Account information and verification


I already have a Binance account, do I need to open a new one for ZAR Deposits / Withdrawals?


There is no need for existing Binance users to open a new account to enable Rand (ZAR) deposits / withdrawals. Users can use their existing accounts on to access these new features (additional KYC screening may apply and please refer to our KYC Tiers under Account Verification). 


I currently do not have a Binance account, how do I go about opening one? 


Opening an account on is a straightforward process. Simply go to and select “Register” and follow our simple instructions including our KYC onboarding requirements. 

What are’s Account Verification requirements for its Rand (ZAR) channels? 


Binance has implemented the most sophisticated compliance and monitoring systems in the world for its fiat gateways. These include Know Your Customer (“KYC”), Anti-Money Laundering (“AML”) and Counter Terrorist Financing (“CFT”) screening, fraud prevention, as well as a number of other daily monitoring tools that include on-chain monitoring for cryptocurrency transactions. The purpose of these is to protect our users, combat fraud and assist in the prevention of money laundering and terrorist financing. As the world’s largest exchange, Binance applies the most advanced technologies and processes to make sure that anyone attempting to abuse our services will meet with swift legal action.


To support this approach, users are required to complete an Account Verification process in order to utilise our Rand (ZAR) gateways. We have applied two KYC tiers as follows: 


*the unlimited tier is subject to stringent ongoing surveillance and monitoring. 


In order to be eligible to register with and use Binance services, users need to be 18 years or older of age. 


4. Fiat Deposits and Withdrawals

What bank account and reference number should be used?


Users are reminded to please ensure that they are using Binance’s correct account details held at Standard Bank and the unique reference number for your transaction at all times. It is important to note that Binance uses unique identifiers for each transaction, to ensure a high degree of security. 


How does one deposit Rands (ZAR) into their Binance wallet? 


After logging into, users select “Wallet” on the menu bar >Spot Wallet>Deposit>Fiat and select ZAR.


Binance users may deposit Rands (ZAR) into their Binance wallet via EFT only (no cash deposits will be accepted). When making a deposit, you will be provided with a unique Reference Number from Binance. Please note that this number changes for each deposit and users MUST ensure they are using the correct reference number. Failure to use the correct reference number will result in a refund to users. Users do not need to send a proof of payment to Binance. 


Binance does not accept Rand (ZAR) deposits from any third party bank accounts. Customers must deposit from a bank account in their own name.


Please note that users Rands (ZARs) deposit may show as “pending” in your wallet until such time as you have completed the required KYC screening. 


How does one withdrawal Rands (ZAR) from their Binance wallet? 


Withdrawals will be enabled on 9 April 2020 and can only be made into your own bank account, which must be held in the same name as your Binance account. After logging into, users select “Wallet” on the menu bar >Spot Wallet>Withdrawal>Fiat and follow our prompts.


What are the processing times for deposits and withdrawals? 


Deposits and withdrawals are subject to the bank processing times in South Africa. Therefore please allow up to 48 hours (excluding weekends and public holidays) for deposit and withdrawals to reflect in your account. 


Does Binance offer Fast Deposits and Withdrawals? 


Fast Deposits are enabled on, provided the user has selected this on their banking profile when making a deposit (this may attract a fee from their bank). Deposits processed through the faster payments process will reflect within 1 hour in your Binance wallet. Binance is currently enabling instant deposits and will let users know once this is live. 


Please note that users Rands (ZARs) deposit may not reflect in your wallet if you have not completed the required KYC screening. 


Fast Withdrawals: Fast withdrawals are not enabled on yet, but will be rolled out in due course. Users who do not bank with Standard Bank should allow 48 hours for withdrawals to reflect in their accounts (excluding weekends and public holidays). 


5. Refunds

Does Binance process refunds and under what circumstances? 


A refund will be processed by Binance based on a User request. Users should reach out to the customer support team under such circumstances.  Binance will not process a refund into a third party bank account. Our Team requires 3-5 working days to verify your documents and you will receive an email notification once the refund is successful. 


6. Compliance 

It is Binance’s policy that statutory and regulatory obligations to prevent money laundering, fraud, and terrorist financing are to be met in full, and are to be applied as the minimum standard, to be achieved at all times. Our Anti-Money Laundering (“AML”) and Counter Terrorist Financing (“CFT”) procedural guidelines are based upon international laws, and other guidance issued and periodically updated by the relevant jurisdictions. All Binance’s AML / CFT policies and processes are applicable to the fiat gateways for South Africa.


7. Security

Your account security is of the utmost importance to Binance. Before logging into, please ensure you are using the correct domain ( 


Binance users are reminded that we will never contact you (via email, sms or phone) asking for your account details, password or pin. Please immediately report any suspicious communication to our Customer Service Team on 


Users are to please refer to for more information on our security protocols. 


What is 2FA?


There are endless methods of hacking and circumventing password authentication through means of phishing or public WiFi, so having two-factor authentication enabled is essential to your account security.


2FA or two-factor authentication is when you protect your account with additional mechanisms, such as one-time codes or hardware keys that are required to log in , creating an additional layer of security.


In this context, a factor is split into three different categories: 


  • Users knowledge (Password)
  • Something the user owns (Phone)
  • Biometric traits (Fingerprint)


In order to properly protect your account by 2FA, you must require 2 locks before granting access. The two main factors for Binance is a password as well as either an SMS or Google authentication code. For more information visit


What is an Anti-Phishing Code?


The Anti-Phishing Code is a security feature provided by Binance that allows users to add an extra layer of security to their account. Once you have enabled the Anti-Phishing Code, it will be included in all genuine emails sent to you from Binance. This code will help you to discern real emails from phishing emails, helping you to prevent phishing attempts. For more information, visit


8. Statutory Obligations

This section is by no means an exhaustive list of one’s statutory obligations in South Africa but highlights some of the key issues. 


What is Binance’s stance on taxes and dealing with the South African Receiver of Revenue


Binance customers are advised to ensure they comply with the relevant tax obligations in relation to their dealings on At present the The South African Revenue Service (SARS) applies normal income tax rules to cryptocurrencies and will expect affected taxpayers to declare cryptocurrency gains or losses as part of their taxable income. For further information, please refer to the SARS website and / or guidance note issued



What about exchange controls? 


Binance users are advised to familiarise themselves with the South African Reserve Banks (SARBs) policies and treatment of cryptocurrencies as well as the Exchange Control Regulations in South Africa. Details can be found at


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