How to Unlock My Account
To unlock your account, you need to submit a video to our Customer Service team to verify your request.
1. What should I include in the video?
1.1 Sit in front of the camera. You need to show your face clearly and hold the information page of your ID document;
Please note: If you cannot speak English, please ensure that the written statement you are holding is in English, and explain the content in your respective language.
1.2 Speak a statement into the camera to verify your identity, such as:
"Today is DD-MM-YYYY, I'm applying to unlock my account. I confirm that it is my activity, and I am contacting Binance customer service to unlock my Binance account XXXXX@XXXXX.com."
1.3 Submit the video along with the picture of your ID card/drive license/passport you showed in the video. Please do not put watermarks on your videos and do not edit your videos.
Please note that you should include:
- Today's date;
- Your request;
- A clear confirmation that you authorize this activity;
- A statement of your purpose;
- Your Binance account email address.
For more information, please refer to this tutorial:
2. Answer security questions (optional)
Some users might need to answer security questions about:
- Account registration date
- Account registration IP
If you are able to provide the above information at the same time, it can help us confirm your identity and speed up the review process. You can find it in the registration email with the subject line “[Binance] Confirm your Registration From XXX (IP address) - XXX (date)”.
Please copy the information and send it to our Customer Service team.